Teamleader Customer Service (Netherlands)

• You have a completed MBO education, preferably in tourism or communication;

• You have at least 3 years of work experience within a Contact Center;

• You are available 40 hours per week;

• You can plan and organize well and possess problem-solving skills;

• You are enthusiastic, strong in communication, and helpful;

• You are stress-resistant and flexible;

• You can express yourself well in Dutch, both on the phone and in writing.

• For this position, you need a Certificate of Conduct (VOG) which must be requested before the start of your employment.

• A place in an entrepreneurial and innovative organization;

• A professional work environment and the chance to develop yourself;

• An informal atmosphere and short lines of communication;

• Extensive training during the onboarding period;

• A one-year contract, with the intention of extending to a permanent contract;

• 30 vacation days (for full-time employment) and the possibility to buy/sell days;

• Do you travel by car? Then you will receive a travel allowance;

• Do you travel by public transport? Then the costs will be fully reimbursed;

• Do you come by bicycle? Then your travel allowance for that day will be doubled;

• Partial working from home is possible;

• A pension scheme;

• A free continuous travel insurance with worldwide coverage;

• Attractive discounts on, among other things, holidays, hotel stays, and car rentals;

• Not only you, but also your family, relatives, and friends receive discounts on our holidays;

• Discount on supplementary health insurance;

• A relaxation massage at the office every quarter;

• Sports activities and parties organized by the Corendon sports and social committee;

• Corendon College; an online academy with thousands of free courses.

Do you love tourism and are you available 40 hours per week? Then we are looking for you! Respond quickly and come strengthen the Customer Service team of Corendon as a Teamleader!

Your role
As Teamleader Customer Service, you are the first point of contact for the team of Customer Service Agents. You drive the speed, accuracy, and efficiency of the tasks to be performed. You actively address employees regarding deviations and recognize, discuss, and break patterns. You ensure high customer satisfaction by following up on CSAT results. You remedy and solve any problems that employees cannot and/or may not solve. You report and explain the results to management.

Furthermore, you will be involved in

Work meetings and communication within the team;

Checking and implementing workflows and procedures;

Monitoring the customer process and optimizing service delivery;

Supporting and executing change processes, following developments, and identifying them, subsequently providing concrete and active advice on possible improvements;

Providing an important contribution to the recruitment, selection, and onboarding process of employees for the Contact Center department;

Conducting performance and appraisal interviews with employees to ensure the quality of employees and improve it where necessary;

Providing adequate training and instructions for all employees in your team in collaboration with QA;

Providing regular feedback, visibility on the work floor, and being approachable/accessible for questions and support;

Creating (and stimulating) opportunities for the department's employees to develop within the department so that they are able to take a next step in the organization in case of the organization's need (e.g., through training/education

Your work environment
You are the first point of contact for the dynamic team of Customer Service Agents. The department is reachable seven days a week. You work a minimum of 40 hours per week, divided over various day shifts, according to a monthly schedule. Your working hours are between 09:00 and 18:00 from Monday to Friday. In addition, there are also weekend shifts. Our department is located in Badhoevedorp and, together with the Customer Service team in Antalya, Alanya, and Curaçao, forms the heart of the tour operator Corendon. The location is easily accessible both by car and by public transport.

• Marije Dankbaar - Timmermans

Acquisition in response to this vacancy is not appreciated.