Inside Sales Account Manager

Informing interested companies about the possibilities of our business telephony solution, selling smart features, and thinking along about how telephony can be better configured: in this role, you don't have to choose. One day you advise a potential client and prepare a quote, the next day you help a customer who doesn't understand their invoice, and the following day you call a company with sound advice on optimizing accessibility.

As an account manager, you help companies optimize their communication solution with extra users or smart features. You prepare quotes for potential customers and advise existing customers on various issues. In this way, you help customers improve their accessibility, invoice, account, or settings, both over the phone and via tickets. This goes beyond just answering questions: you also pick up the phone yourself to hear what customers need.

You record your contact with customers accurately and hand over information well to colleagues, so that nothing falls through the cracks. And because you hear every day what customers are running into, you are also the first to see where things can be improved. Does the same question keep coming back? Then you investigate why and, together with your team, you improve the process behind it.

More than 35,000 companies call daily using Voys' business telephony solution. We now do this in 8 countries, with the Netherlands as our home base. In the coming years, we want to grow significantly: by connecting more new customers, helping more customers get the most out of our services, and by launching new products.

That means more customer inquiries, more quotes, and more opportunities to help customers further. The Customer Experience team is growing along with it, and therefore we are looking for reinforcement in the areas of sales and customer success.

• You speak fluent Dutch and good English, and live in (the vicinity of) Groningen

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Good to know: Do you have no experience with Holacracy or self-managing organizations? No problem. We are happy to guide you in that. One important thing: you must enjoy taking action yourself.

• A role within the Customer Experience team

• A large group of international colleagues to work with

• A working week of 32-36 hours

• A salary between €2,873-4,004 gross per month (based on 40 hours)*

• A healthy set of secondary and tertiary employment benefits

• 2 to 3 days per week in the office in Groningen, the remaining days can be filled in flexibly

• Plenty of room for your own input: if you see how it can be better, you are also allowed to change it

• An environment where you can make rapid progress, because we are used to changing a lot and quickly

• You contribute to more than just commercial goals. You can read all about the impact we want to make here

• A pleasant hybrid working environment with strong tools that support digital work

*Fair compensation begins with transparency. In line with our values of equality and openness, salaries at Voys are based on the Voys Value Model. This framework uses objective criteria related to the work, such as complexity, autonomy, impact, and demonstrated skills. Salary development follows the same transparent principles and criteria. For this position, we expect a Medior Organiser that corresponds to a salary range of €2,873-4,004 gross per month. Even if your experience or strengths do not fully align with the profile described above, we still encourage you to apply. We highly value diverse backgrounds and are open to learning more about what you could contribute to Voys.

At Voys, we work with 130 highly educated people in a self-managing organization. Here, everything revolves around equality. Knowledge, experience, use of data, and a good story are the means with which you get people moving. Moreover, you do not work for the owners' wallets, because we are a steward owned company. Our profit therefore serves our mission.

Our core values guide us in everything we do:

Open: We are open and transparent in everything we do, how we do it, and why we do it. We develop technology with an open mindset and share our knowledge freely.

Supportive: We care about our organization, our work, and the people we work with. We are friendly, helpful, and enjoy working together to achieve the best result.

Equal: At Voys, everyone is equal. We do not look at job titles or descriptions, but at who you are and what you do. This is how we work together and treat each other with respect, because we are all different and yet equal.

Evolving: We actively embrace change. We ask questions, challenge the status quo, and strive every day to become 1% better. This ensures that we continuously grow and develop.

Do you really want to know everything about our core values?

Enthusiastic? Apply now!

Does this sound like your next step? Then apply immediately. We love short, powerful motivation letters - or just a good conversation. We look forward to your application, see you soon!

No problem! We have multiple vacancies open and regularly look for new talent! So be sure to sign up for our job alert to be the first to know when we have new roles online again. Curious about our other vacancies? Then take a look at this page.