Restaurant Service Manager

• A challenging management position within an ambitious hospitality organization.

• The opportunity to develop a large team and truly make an impact on the guest experience.

• Plenty of room for own initiative and improvement projects.

• Opportunities for training, development, and career growth.

• A professional, dynamic, and guest-oriented working environment.

• A market-competitive salary appropriate to experience and responsibilities.

• Meal vouchers €10 per worked day

• Eco-cheques: 250 euros per year, calculated pro rata

• Commuting allowance

• Year-end bonus comparable to a 13th month

• Clothing allowance (maintenance/purchase): 4.40 euros per worked day

• 20 statutory vacation days per year (at full employment)

• Staff discounts within Van der Valk Hotel Group

• Parking facilities

• Located outside the low-emission zone

Are you the inspiring leader who takes a large hospitality team to the next level?

For our restaurant, we are looking for an experienced and driven Restaurant Service Manager who is responsible for the daily leadership of a large service team. In this role, the focus lies on developing, training, and coaching employees, increasing guest satisfaction, and creating a structured and efficient working environment.

You are a visible and hands-on leader who is actively present on the floor. Through your guidance, attention to detail, and focus on quality, you ensure that the team performs optimally and guests experience an exceptional encounter. You understand better than anyone that excellent service begins with a well-trained, motivated, and professional team.

This position is strongly operationally oriented. You will work primarily during evening hours, weekends, and holidays, when the restaurant is at its busiest. The shifts fall within the operational hours of 15:00 to 01:00, where your presence and leadership make an important contribution to the success of the daily operation.

• Daily directing, motivating, and developing a large service team.

• Coaching and training employees and supervisors in hospitality, product knowledge, service, and sales skills.

• Ensuring consistent execution of procedures, standards, and work agreements.

• Conducting performance, appraisal, and development interviews.

• Guiding new employees and interns during their onboarding process.

• Creating a culture in which collaboration, responsibility, and quality are central.

• Continuously improving the guest experience and service quality.

• Being actively present on the floor during service to support and coach the team.

• Identifying areas for improvement and translating these into concrete actions.

• Professionally handling complaints, comments, and special requests from guests.

• Ensuring a high level of hospitality and service.

• Accepting, managing, and strategically planning individual bookings and group reservations.

• Responsible for the daily course of affairs within the restaurant.

• Creating and managing staff rosters.

• Overseeing compliance with company procedures and quality standards.

• Ensuring smooth cooperation between service, kitchen, and management.

• Overseeing compliance with HACCP guidelines and safety regulations.

• Supporting events, group reservations, and special occasions

Functie-eisen

Van der Valk Hotel Antwerpen is known for its hospitality and service level.

In our hotel, a guest can expect optimal and friendly service 24 hours a day.

We work with enthusiastic and dynamic people who are the driving force behind our success!

'Working together with pride on the future of our family business'.

OUR VISION

It is the vision of Van der Valk Hotel Antwerpen to become the most complete hospitality provider in our region for both the tourist and the business guest.

Do you have a heart for hospitality and are you looking for a new challenge in the hotel sector?

Then you might be the colleague we are looking for. Come strengthen our team and contribute to the warm service and hospitable experience that we stand for. We look forward to meeting you and welcoming you to our team.

Send your CV and motivation letter to vacature@antwerpen.valk.com