Reception & Front Office Internship

Looking for an educational mbo internship in Amersfoort? Discover the world of hospitality, guest service, and hotel management at the reception of Van der Valk Hotel Amersfoort-A1!

Are you looking for an internship at a hotel reception in Amersfoort? Are you following an mbo program in the direction of hospitality, service and administration, hospitality, tourism, or aviation services? Then we might have the perfect internship for you!

At Van der Valk Hotel Amersfoort-A1, you will learn what it is like to be the first point of contact for our hotel guests. From welcoming international guests to arranging reservations and resolving inquiries: you will discover how to provide every guest with a pleasant stay.

And the best part? You don't have to know everything yet. We are happy to teach you!

As an intern at the reception, you will become part of our reception team. You will learn how a hotel works behind the scenes and how to provide guests with a great experience from arrival to departure.

Depending on your education, experience, and learning goals, you will work on:

• Hospitality: welcoming guests, checking them in and out, and ensuring a good first impression.

• Reservations: learning to work with our reservation system and processing hotel bookings.

• Communication: answering questions via telephone, email, and at the reception.

• Problem solving: learning to deal with various guest requests, complaints, and unexpected situations.

• Commercial skills: advising guests on room types, packages, and extra hotel services.

• Collaboration: maintaining contact with colleagues from housekeeping, service, and other hotel departments.

• International guests: developing your language skills and learning to communicate with guests from different countries.

Your development is central! You will receive more independence and responsibility step by step. In addition, we look not only at what you need to learn from school, but also at what you personally want to discover and achieve.

You are not alone with us! During your internship, you will receive a fixed, personal mentor who will help you get the best out of yourself.

• A mentor that suits you: we have multiple certified mentors, from sous chefs to head chefs. Together, we will see who best aligns with your education, learning goals, and personal connection.

• Always someone to fall back on: is your fixed mentor absent one day? No problem! You can always go to one of our other mentors for questions, help, or advice.

• A personal learning plan: together, we determine what you want to learn and how you are going to achieve your learning goals.

• Guidance on the work floor: you will receive practical explanations, handy tips, and increasingly more responsibility.

• Regular feedback: we discuss what is going well, where you can grow, and what your next steps are.

• Space for your interests: do you want to learn something extra? Then we will look at the possibilities together.

• Your internship, your development! We provide the guidance that suits you.

Functie-eisen

Whether you are making your acquaintance with the hospitality industry for the first time or already have some experience: with us, you get the chance to learn and develop yourself. You don't have to be able to do everything yet; that is exactly what your internship is for!

• Are following a hospitality education: you are looking for an mbo internship in service, hospitality, or guest service.

• Like working with people: you enjoy providing guests with a pleasant experience.

• Are curious: you want to discover how things work in a professional hotel and restaurant.

• Want to learn new things: from serving dishes to advising guests.

• Want to develop yourself: you dare to ask questions, take initiative, and take on new challenges.

• Like working together: you want to learn from experienced colleagues and become part of our F&B team.

No hospitality experience yet? No problem! We are happy to teach you the trade. The most important thing is that you are motivated and eager to learn new things.

Are you following an mbo program in the direction of hospitality, guest service, service hospitality, or tourism? Then our internship at the reception could be a great fit for you!

We are happy to guide students from, among others, the following programs:

• Hospitality Assistant (mbo level 2): learn how to professionally receive, inform, and help guests.

• Independent Hospitality Assistant (mbo level 3): develop your independence, communication skills, and guest-oriented approach.

• Hospitality Manager (mbo level 4): discover how the reception is organized and learn more about coordinating activities and managing a team.

• Hospitality Entrepreneur (mbo level 4): get acquainted with the commercial and organizational side of a hotel.

• Aviation Services (mbo level 4): develop your hospitality, language skills, and skills in dealing with international guests.

• Assistant Business Services (mbo level 2): learn how to support guests and colleagues, perform administrative tasks, and process information.

• Allround Assistant Business Services (mbo level 3): develop your administrative, communicative, and organizational skills. For example, learn to process reservations, answer questions, and collaborate with different hotel departments.

Are you following another mbo program in the direction of hospitality, tourism, administration, or (business) services? Even then, we would love to look together to see if your learning goals align with the activities within our Front Office.