Team Manager F&B Service

From master pastry shop to over-the-counter sales in the café concept: as Team Manager F&B Service, you know exactly how to realize the Premium Service strategy and take the customer experience to a higher level. And all of this within budget, on time, and according to the highest quality standards.

You work closely with your colleagues from the Team Manager F&B Kitchen, suppliers, and other disciplines within the store and the Service Office, and you do not shy away from on-the-job coaching, progress meetings, and discussing results and areas for improvement. Your ultimate goal? Realizing the commercial, operational, and service-oriented objectives within the hospitality team!

Furthermore, you will:

• Be responsible for an excellent customer experience, hospitality, HACCP and food safety, product presentation, and the attitude and behavior of employees;
• Lead, coach, and motivate the service team in the areas of guest-friendliness, product knowledge, and collaboration;
• Drive revenue, margin, shrinkage, and labor costs, whereby you must regularly monitor results and discuss areas for improvement with the team;
• Ensure balanced quantitative and qualitative staff planning and implement HR policy;
• Guarantee compliance with food safety and hygiene (including preparing for and guiding audits such as Sensz).
• Translate commercial results and figures such as revenue, conversion, NPS, and membership into concrete improvement actions on the shop floor to safeguard service and sales objectives.

• A good salary appropriate to the role of Team Manager F&B Service (gross monthly salary from € 3,252);
• A place within a professional and hospitable team in which you work together on a unique hospitality experience;
• Room to further develop yourself through professional development and training;
• 30 vacation days with full-time employment;
• A good pension scheme, profit sharing, and holiday allowance;
• Additional employment conditions such as travel allowance or an NS Business Card, 20% staff discount, and a clothing card.

You are not just any Team Manager F&B Service; you combine relevant work experience in hospitality or retail with strong organizational and communicative skills. With this, you are a valuable addition to our team and act as a true role model for the values of De Bijenkorf: Creative, Personal, Open, Inclusive, and Sustainable.

Experience within the hospitality or retail industry is a plus, but even if you do not have it yet, we would love to introduce you to our field of work. Furthermore, you bring:

• A proactive, result-oriented, and guest-oriented attitude;