Front Office Staff

• A dynamic working environment in our brand-new 4**** hotel, equipped with modern and attractive facilities.

• Flexible working hours with a minimum availability of 24 hours per week (full-time/part-time, including weekends).

• A market-conform salary with a starting salary from €14.99, depending on experience, supplemented with excellent secondary employment conditions.

• Staff discounts within Van der Valk, including overnight stays from €75,- including breakfast for 2 persons.

• Access to the Valk Benefits program with exclusive discounts on fashion, electronics, outings, and more.

• Travel allowance according to our travel expense policy and 25 vacation days per year with full-time employment.

• Room for personal growth through various trainings and courses.

• Working in an enthusiastic and committed team within a renowned family business, where job satisfaction is central.

Do you enjoy being the visiting card of our hotel and being a true team player who gets energy from a varied and dynamic working environment?

Then this position is really something for you!

With us, hospitality means: we don't say no, we offer an alternative.

As a Front Office staff member in our modern 4**** Van der Valk Hotel Volendam, you are the first point of contact for our guests and an essential link in creating the ultimate guest experience. Together with your colleagues, you ensure a warm welcome, personal attention, and excellent service every day - all to offer our guests an unforgettable stay.

As a Front Office staff member at Van der Valk Volendam, you are the first and last point of contact for our guests. You ensure a professional and hearty reception, guide guests during check-in and check-out, and stand ready to inform them, advise them, and above all: provide them with a great stay.

• Guest reception and service delivery: You are the first point of contact for our guests. You welcome them upon arrival, ensure a smooth check-in, and guide them to the correct room or department. During their stay, you offer support in a hospitable and professional manner. Upon departure, you ensure a pleasant and personal farewell during check-out.

• Telephone contact and reservations: You answer incoming telephone calls, provide information, process reservations accurately in the system, and connect to the correct colleague or department if necessary.

• Administrative and secretarial support: You manage (online) reservations in the reservation system and perform various administrative tasks to support the team and the organization.

• Cash register and reconciliation duties: You are responsible for correctly settling accommodation costs and consumptions, both in cash and via the card terminal.

• Sales and service orientation: You actively identify sales potential for the hotel and offer extra services such as booking taxis, restaurants, or wellness activities. Additionally, you are responsible for managing the shop stock and presenting the products attractively.

Functie-eisen

Apply quickly and help us together to offer the best service!