Jobs in the Netherlands, in English.

National Elevator Specialist

Hybrid in Utrecht·Full-time·Added 9 days ago (last checked 28 Oct)

Otis

17 open roles

Our summary

Salary
€4,200 - €5,300 a month
Work mode
Hybrid, Utrecht
Contract
Full-time
Languages
Dutch

Skills

This job advert was originally written in Dutch.

Requirements

What we're looking for

  • You possess a technical education and/or work experience at MTS level.
  • You possess strong communication skills and have a good command of both the Dutch and English languages.
  • You have knowledge of basic software.
  • You have good knowledge of IP networks, can program and configure IP-based systems, and can work with software packages such as Compass and EMS.
  • You are result-oriented, flexible, entrepreneurial, and solution-oriented.
  • You are knowledgeable in elevator technology, enjoy working with your hands, are proficient with a laptop, and have an interest in or knowledge of NOE elevators.

Pay & benefits

What you'll get

  • A salary of € 4,200 to € 5,300, depending on your knowledge and experience level.
  • A company car with a fuel card, which you may also use privately.
  • A bonus scheme.
  • An iPhone with a subscription.

The role

As a National Elevator Technical Specialist for our Helpdesk / Elite FOD, you will support colleagues with technical issues and malfunctions in elevator, escalator, and ramp systems. You will do this via telephone, remotely, and during on-site troubleshooting. You combine technical expertise with digital skills, provide training, process administrative data in the systems, and provide clear reports back to supervisors. Additionally, you actively contribute to knowledge sharing and process improvement, support and coordinate various projects, and are involved in managing the mailboxes.

What you'll do

After a thorough onboarding process, your main responsibilities will consist of:

  • Providing telephone support, with primary responsibility for the Netherlands.
  • Performing national on-site troubleshooting.
  • Analyzing and resolving Elite malfunctions using Merlin and the OXP portal.
  • Analyzing and programming elevators remotely, implementing small adjustments, and supporting supervisors in resolving malfunctions.
  • Performing Remote Checks and supporting Smart Maintenance of REI units.
  • Providing training and contributing to the development of training materials.
  • Implementing process improvements via ETQ (FTB/FTR).
  • Supporting and coordinating Compass and EMS projects.
  • Processing system data and managing the Helpdesk and EliteDesk mailboxes; where necessary, you will assist at the REMSDesk.
  • Keeping documentation up to date and managing the maintenance of the training room.
  • Translating FIM documentation (Field Installation Manual) for New Equipment and Service from English to Dutch.

Date Posted

2026-10-19

Country

Netherlands

Location: OTIS Papendorpseweg 83, 3528 BJ Utrecht, Netherlands

Who are you?



What can you expect from us?

About Otis

Industry
Elevators
Founded
1853
Employees
50,000–100,000
Headquarters
Farmington, USA

In their own words

About the company & team

Otis is an international company with an authentic, family-like atmosphere. Internal growth opportunities are our standard, not the exception.

  • A holiday allowance scheme with the possibility to buy or sell holiday days.
  • Flexibility in scheduling your work week.
  • A lot of freedom and responsibility.
  • Growth and training opportunities.
  • Working at a Benelux level, allowing you to broaden your horizons.

Otis also offers good secondary employment benefits. We would love to tell you more about these.

Ready to make your mark on the mobility of tomorrow?

Apply directly and become part of an organization that literally keeps the world moving. Do you have any questions? Please feel free to contact Dylan Ligeon (Talent Acquisition Specialist) via 📞 +31 (0)6 - 51651962 or ✉️ dylan.ligeon@otis.com.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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