Customer Experience & Sales Trainer Boutique Amsterdam region

Customer Experience & Sales Trainer Boutique Amsterdam region

YOU INSPIRE. YOU COACH. YOU DRIVE RESULTS.

You know how to get people moving. You get energy from achieving goals together, you see commercial opportunities, and like no other, you know how to bring a team along with you. With your enthusiasm, persuasiveness, and coaching approach, you help colleagues bring out the best in themselves and achieve strong results together.

At Nespresso, everything revolves around a distinctive customer experience and commercial growth. As a Customer Experience & Sales Trainer in the Nespresso Boutique, you play an important role in this. You translate our commercial strategy and campaigns into concrete actions on the shop floor. You inspire and coach the team to recognize opportunities, advise customers optimally, and achieve our sales and customer experience targets.

You are the connecting link between strategy and execution. And because you believe in practice what you preach, you are also present on the shop floor yourself. In this way, you combine your passion for coffee with your drive to take people and results to a higher level.

• From strategy to action: You translate commercial plans and campaigns into concrete actions and ensure that the team knows how to apply them daily.

• Coaching and development: You guide colleagues on the shop floor, provide targeted feedback, and help them further develop their commercial skills and customer orientation.

• Realizing results: You keep a sharp eye on sales and customer experience targets, identify opportunities, and motivate the team to achieve results together.

• Bringing campaigns to life: You ensure that new campaigns and commercial initiatives land well within the team and become visible in daily practice.

• Leading by example: You are on the shop floor yourself, advising customers and showing how to convert commercial opportunities into a strong customer experience. You are visible on the shop floor, know what is happening, and switch effortlessly between coaching, inspiring, and taking action yourself. Working during weekends and shopping evenings is also part of it: you make the difference precisely during busy moments.

At Nespresso, we believe in learning by doing. You will be given all the space to further develop your leadership qualities, commercial skills, and coaching style.

Through extensive training and guidance, you will build your expertise in the areas of sales, customer experience, campaign execution, and team development. Additionally, you will have the opportunity to take on projects and realize your own initiatives.

You will work in a young, dynamic organization where entrepreneurship, collaboration, and result-orientation come together. We challenge each other to get better every day and combine Swiss precision with Dutch coziness.

You are a true motivator and know how to make others enthusiastic about achieving goals together. You love results, but understand that strong performance begins with a team that knows what is expected of them and has the right tools to be successful.

Furthermore, you recognize yourself in the following:

• You have a commercial mindset and get energy from achieving targets.

• You have experience in coaching, guiding, or training colleagues.

• You know how to translate commercial objectives and campaigns into concrete actions.

• You are strong in communication, provide constructive feedback, and know how to motivate people.

• You take initiative, see opportunities, and think in solutions.

• You are customer-oriented and understand how to realize a distinctive customer experience.

• You have an affinity with coffee and enjoy sharing your product knowledge with others.

A new campaign is around the corner. The objectives have been determined, the materials have arrived, and you ensure that the team is ready for it. You bring your colleagues along in the campaign, explain what the commercial objectives are, and translate these into concrete behavior on the shop floor. How do we recognize commercial opportunities? How do we make the campaign relevant in our customer conversations? And how do we ensure that every colleague is successful in this in their own way?

During the day, you observe the team, coach colleagues, and provide immediate feedback. You see that a colleague is struggling to draw attention to a certain machine. You take a moment to practice together and give practical tips. Later, you see how that same colleague successfully applies what they have learned.

At the end of the day, you discuss the results with the Boutique Manager. What is going well? Where are there still opportunities? And what can you do differently tomorrow to achieve the objectives? That is what gives you energy: developing people, utilizing commercial opportunities, and celebrating successes together.

• A base salary starting from € 2,800 per month based on 40 hours, excluding holiday allowance.

• 29 vacation days per year.

• A quarterly bonus structure based on team targets (maximum 13% extra annual salary).

• A free Nespresso machine and € 50 monthly coffee credit.

• Full travel expense reimbursement (NS Business Card or mileage allowance).

• On average 40% discount on your gym membership.

• A diverse group of great colleagues who cannot wait to share their knowledge with you.

• A large annual party at a beautiful location.

• Free lunch and dinner in the Boutique.

• Free baby food up to € 500 per child per year.

• And many more interesting secondary employment benefits!