Jobs in the Netherlands, in English.

Operational Fleet Control Associate (Damage, Insurance and Maintenance)

On-site in Weesp·Full-time·Added over 3 years ago (last checked 19 Oct)

MisterGreen Products

8 open roles

Apply

Our summary

Work mode: On-site, Weesp
Contract: Full-time
Languages: Dutch

Skills

Operations

This job advert was originally written in Dutch.

Requirements

What we're looking for

You possess technical knowledge of (preferably electric) cars;
You are able to search for solutions together with our partners;
You have global knowledge of the leasing market and understand a damage process;
You have perseverance, are eager to learn, and enjoy figuring things out yourself within the team;
You enjoy helping customers together with our partners and addressing them positively/enthusiastically;
You have an affinity with sustainability and electric cars.

Languages

You have a good command of the Dutch language, both spoken and written. It would be very nice if you also speak good English. If you also speak and write Danish, German or French, then we will be very happy;

Pay & benefits

What you'll get

A motivated team that does everything to bring each other to a higher level and a product with which you build towards a better future;
A market-conform salary, 25 vacation days, and a day off on your birthday;
A partial Tesla and the possibility to take this Tesla on holiday two weeks per year;
The right IT requirements to be able to perform your work as well as possible;
A delicious (organic) lunch at the office daily, always a well-stocked fridge, and many drinks and outings;
On Tuesdays, the possibility to exercise in a group with a Personal Trainer.

The role

MisterGreen is a disruptive scale-up at the beginning of its European expansion to create a sustainable Robo-fleet with 15,000 self-driving Teslas. We have a rather distinctive tone of voice where #EndFossilFuel is central. Drive electric, save the world! Will you save the world by contributing to our mission?

At this moment, we are 'charging' hard in the Netherlands, Belgium, Germany, Denmark and in the future also in France. Here, you will be driving around the corner!

What you'll do

To let MisterGreen grow further, we need you! You will ensure that our customers are always driving satisfied and are helped quickly in case of breakdown or damage. You will do this together with two other fleet control associates and a network of partners.

Unlike many other leasing companies, MisterGreen focuses primarily on customer satisfaction. You will ensure maximum customer satisfaction among our drivers with adequate solutions. How do we envision this?

You will be busy with the operational management of the lease cars: damage / roadside assistance / replacement transport and insurance issues;
You will assess incoming fleet inquiries and ensure their correct administrative handling;
The lease fleet remains technically in order under your supervision. You will, among other things, ensure good communication with our repairers and service providers;
We can leave budgeting to you. This is because you always know how to make a good assessment between costs and customer satisfaction;
Has one of our drivers experienced a breakdown after all? Then you will assess the damage reports and ensure they are handled. Relieving the customer of their worries is essential;
In everything you do, you try to maximize our customer satisfaction.

It is good to know that this is truly an administrative role. MisterGreen is merely an intermediary and does not perform any maintenance or damage repair itself. Of course, it is nice if you have knowledge of the processes at our service partners.