Jobs in the Netherlands, in English.

Customer Service Agent (KDB)

On-site in Arnhem·Full-time·Added 3 months ago

First posted 3 months ago, still open when we checked on 8 Oct

KONE ELEVADORES, S.A.

38 open roles

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Overview

Job details

Full-time
Per the ad.

Requirements

Dutch
The ad asks for Dutch, or counts it in your favour.

Skills

This job advert was originally written in Dutch.

Requirements

What we're looking for

As a Customer Service Agent, you have a customer-friendly attitude, excellent communication skills, and are resistant to stress.
At least one year of experience in a customer service environment;
MBO-4 working and thinking level.
You enjoy independence in a dynamic environment, have a hands-on mentality, and possess problem-solving abilities - with the customer at the center.
Proactive attitude and perseverance.
You are a driven and enthusiastic person who has an eye for detail.

Languages

Good knowledge of the Dutch and English languages, both spoken and written.
Good digital skills, including SAP and MS Office package (Word, Excel, Outlook).

The role

A Customer Service Agent at KDB (KONE Door Business) has the right 'Service Mindset'. It is a broad and challenging role. Do you enjoy speaking with customers, do you have an eye for detail, and do you get enthusiastic about switching quickly and proactively between customers and your colleagues?

During every contact moment with the customer, as a Customer Service Agent, you are working to provide high-level service in a professional manner. Your role is characterized by versatility and managing the (internal) customer experience. Your valuable contribution as a Customer Service Agent is to relieve the customer of their concerns as quickly and pleasantly as possible and to provide them with a suitable solution.

Do you want to work for a dynamic and entrepreneurial company in the world of automatic doors with the goal of growing strongly? And do you find it important that a company is open and informal and offers space for your development? Then you are the Customer Service Agent we are looking for!

What you'll do

Handling customer inquiries. Think of matters such as questions about quotes, invoices, complaints, KONE Online, maintenance and repair execution dates, changes to contact persons, and requests from technicians.
As a Customer Service Agent, you work continuously in a dynamic environment in which you maintain contact with customers, technicians, and Field Managers regarding the progress of assignments.
You are truly the linchpin of the department. With your service mindset and helicopter view, you ensure satisfied customers.
Friendly and professional reception and registration of fault reports via telephone and email.
Dispatching fault reports for automatic doors to the correct Service Technician.

Your profile

How you'll work

Residing in the Ede / Veenendaal region.

About KONE ELEVADORES, S.A.

Industry: Elevators
Founded: 1910
Employees: 50,000–70,000
Headquarters: Helsinki, Finland
Website: kone.com

In their own words

Additional information

A market-conform salary and a bonus;
Generous leave: 41 days (27 vacation days, 13 ADV days, 1 sustainable employability day) based on 40 hours;
Hybrid working from home during office hours (we provide the home workplace!) or in our modernly furnished office in Ede;
'Lease a Bike': Whether you have your eye on a speed pedelec, electric cargo bike, e-bike, or racing bike: it's all possible!
Plenty of opportunities to develop yourself further by following training and courses;
Pension accrual and discounts on, among other things, insurance and a gym membership;
Working for an international market leader where you have the perspective to grow further.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

https://careers.kone.com/en/

All open roles at KONE ELEVADORES, S.A.