Commercial Administrative Assistant Inspection Team

In addition, you possess:

• MBO+ work and thinking level.
• Experience in a commercial inside sales, administrative, or customer-oriented role.
• Strong communication skills, both verbal and written.
• A customer-oriented and commercial mindset.
• The ability to maintain an overview and set priorities.
• A proactive and result-oriented work attitude.
• An analytical and solution-oriented way of thinking.
• The ability to see connections and oversee processes.
• Good command of the Dutch language.

• Experience with Salesforce, SAP, and Microsoft Office is a plus.

• Working at the market leader in elevators and escalators.
• Market-competitive salary
• 41 vacation days (based on 40 hours)
• Hybrid working possible (The Hague + home)
• Lease a Bike scheme
• Education and on-the-job training
• Discounts on insurance and fitness
• Informal and open culture
• Career growth opportunities within an international organization

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

https://kone.com/global/en/careers.html

Within our Inspection Team, we are looking for a Commercial Administrative Assistant who enjoys being the connecting link between inspection findings and the right solution for our customers. In this role, you will assess quote requests, prepare clear and convincing quotes, and ensure that customers understand which inspection points are being resolved with the proposed work.

You combine administrative accuracy with commercial skills. You are responsible not only for preparing quotes but also for their follow-up. By actively maintaining contact with customers, you contribute to rapid decision-making and an optimal customer experience.

As a Commercial Administrative Assistant, you will receive quote requests following inspections performed on elevators and escalators. Based on contractual agreements and available information, you will assess the request and prepare a suitable quote.

You ensure that the quote is not only substantively correct but also clear and understandable for the customer. You know how to translate technical information into a customer-oriented explanation, so the customer has immediate insight into the necessity and added value of the proposed work.

Additionally, you are responsible for the active follow-up of issued quotes. For failed installations, you will contact the customer by telephone in advance to announce the quote, verify contact details, and explain the urgency of the proposed work. After sending the quote, you maintain contact with the customer and actively follow up on the quote.

• Assessing quote requests based on contractual agreements and conditions.
• Preparing clear, commercial, and customer-oriented quotes.
• Translating technical findings into understandable solutions for the customer.
• Announcing quotes by telephone for failed installations.
• Checking and updating customer and contact details.
• Providing explanations regarding the urgency and necessity of proposed work.
• Actively following up on issued quotes and monitoring progress.
• Answering customer questions about quotes and work.
• Collaborating with colleagues within the Inspection Team and other internal departments.
• Recording data in systems such as Salesforce, SAP, and Microsoft Office.

For this position, we are looking for an enthusiastic colleague who is available for 24 hours.

Are you commercially strong, customer-oriented, and do you know how to turn a quote into a convincing proposal?

You are communicatively strong, work accurately, and get energy from customer contact. You enjoy preparing quotes and actively following them up. In doing so, you know better than anyone how to professionally and convincingly guide a customer toward the importance of the proposed work.