Business Product Analyst Level 1

• A challenging role at a unique Dutch company;
• A gross salary between € 4,348.98 and € 6,212.83 gross per month;
• Plenty of room for personal development and great growth opportunities;
• An excellent pension scheme;
• 8% holiday allowance;
• An end-of-year bonus of 8.33%;
• A variable income that can reach up to a maximum of 16%;
• A profit-sharing scheme, up to 20%;
• 25 vacation days and 5 extra days off;
• Significant discount on flight tickets (if you have been employed for at least 6 months);
• A sustainable transport policy, including 100% free travel to work via Public Transport (within the Netherlands);
• If your position allows it: working from home and working from abroad for up to 8 weeks (EU and Caribbean region);
• Discount on your health insurance;
• A budget for sustainable employability.

How do you ensure that IT solutions and operational processes align seamlessly with the maintenance of aircraft components? As a Business Product Analyst within the Information Management Organization (IMO) of KLM Engineering & Maintenance, you translate the needs of Component Services & Supply Chain into concrete IT solutions and business value. In this way, you help to continuously improve the processes surrounding logistics, availability, and maintenance.

In this role, you bridge the gap between the business and IT teams within the Component Services & Supply Chain domain. Together with Product Owners, Project Managers, and IT colleagues, you analyze operational processes surrounding Logistics, Availability, and the Maintenance Repair Organization (MRO). Together with users, you investigate the root cause of functional bottlenecks and define concrete improvements that deliver direct value to the operation.

Furthermore:

• you translate business needs and use cases into clear requirements for the product teams;
• you support Product Owners and IT teams in product development, the roadmap, and substantiating business cases;
• you guide the testing, implementation, change management, and user adoption of new functionalities;
• you monitor alignment with guidelines for data, authorizations, privacy, cybersecurity, and relevant laws and regulations.

Vacancy type: Regular
Location: Schiphol Oost
Hours per week: 32-40
Education level: HBO
Apply by: 18-10-2026

You move easily between operational interests and IT, where you structurally unravel complex process issues. With an enterprising and independent approach, you bring users and IT teams together to reach well-thought-out solutions. You communicate clearly at various levels, always keeping practical applicability and results in mind.

Additionally:

• you have an HBO or WO diploma or a comparable level of work and thinking;
• you have relevant work experience within IT, Digital & Data, business analysis, or information management;
• you have demonstrable experience with SAP;
• you have experience in analyzing and modeling business processes;
• you have knowledge of or affinity with logistics, availability, and MRO processes.

Competencies:

• analyzing problems;
• collecting and structuring information;
• cross-functional awareness;
• communicating and connecting;
• independence and proactivity.

If you want to know more about the position, please contact the hiring manager. Call or email the recruiter for questions about the application procedure. In both cases, do not forget to mention the vacancy number: #22898. At KLM, we believe in the power of diversity. Do you want to read more about this topic? View our statement.

Patrick Häfelfinger: PATRICK.HAEFELFINGER@KLM.COM or

Lize Muller: LIZE.MULLER@KLM.COM or +31 638995198

Details from this vacancy are not to be used for marketing purposes.