Checkout Services Co-worker, IKEA Delft, 12h p/w

Are you customer-oriented, enthusiastic, and do you love ensuring that customers end their shopping experience on a positive note? We are looking for an enthusiastic Checkout Services Co-worker to join our Customer Relations team.

About the role
The Checkout Services department is part of Customer Relations within IKEA Delft. As a Checkout Services Co-worker, you ensure that our customers can check out quickly, easily, and pleasantly. You are an important part of the final step in the customer journey and you ensure that customers leave the store feeling good!

What are your responsibilities?You ensure that your checkout is well-equipped and you are available to help customers.

• You process products and payments accurately according to the applicable procedures.
• You assist customers with questions and payment issues and know when to escalate a situation to a colleague.
• Together with your colleagues, you ensure a safe and pleasant environment.
• You work together with other departments to improve our customers' shopping experience.
• You share your knowledge with colleagues and help them where necessary.
• You contribute to an efficient way of working and carefully follow the procedures regarding cash processing.

About you
You are friendly, service-oriented, and get energy from contact with different people. You remain calm in busy or difficult situations and know how to help customers in a professional manner. You are flexibly available, both during the week and on weekends.

Additionally:

• You like to take initiative and work both independently and in a team.
• You are flexible and open to change.
• You work accurately and have an eye for detail.
• You can prioritize well and perform multiple tasks simultaneously.
• You are computer literate and motivated to further develop yourself.
• Preferably, you have experience in customer service or a dynamic work environment.

What can you expect from IKEA Delft?
A small selection of our employment conditions: