Commercial Retention Agent

• You proactively contact customers with an increased risk of cancellation - even before they actually leave - and conduct structured, valuable conversations on an equal level.

• You analyze early signals that indicate an increased risk of cancellation, handle objections professionally, and develop appropriate solutions to bind customers to Flatpay for the long term.

• You manage your retention pipeline and set priorities based on risk, revenue potential, and impact.

• You work according to proven playbooks and flexibly adapt your communication to different customer types and situations.

• You also conduct challenging conversations in a calm, professional, and result-oriented manner.

• You work closely with Customer Support, Field Sales, and Operations to create sustainable solutions and structurally prevent customer churn.

• You have experience in Retention, Customer Success, Sales, or a similar role with direct customer contact.

• You possess a strong commercial mindset and work in a KPI-driven manner. You measure your success through concrete results.

• You are a strong and persuasive communicator, even in difficult conversations (incl. objections, competitive pressure, and price discussions).

• You are resilient and empathetic. You remain solution-oriented, even when customers are under pressure or a conversation escalates.

• You work in a structured and independent manner, set the right priorities, and always maintain an overview of your pipeline.

• You speak fluent Dutch. English is a plus.

Flatpay was founded in Denmark in 2022 and has since become one of Europe's fastest-growing fintech companies. In less than four years, we have grown into a team of over 2,000 colleagues, we help more than 100,000 entrepreneurs, and we are active in seven European countries: Denmark, Finland, Italy, Germany, France, the United Kingdom, and the Netherlands.

In the Netherlands, we have only been active since January, but things are moving incredibly fast here too: in just over half a year, we have already grown into a team of more than 100 Flatpayers.

Everything we do, we do for entrepreneurs. The entrepreneur is central, personal and local support is a given - 24/7 - and transparency is our starting point.

Our mission is clear and powerful: to make it easy for small and medium-sized entrepreneurs to accept card payments, without the hassle. We believe that entrepreneurs deserve a payment solution that is clear, affordable, and fully transparent. That is why we offer a simple pricing model: no installation costs for terminals, no subscription fees, and one fixed rate per transaction, regardless of the card. That is exactly the opposite of how the rest do it. No surprises afterwards. No opaque fee structures.

• You join at a unique moment: as one of the first people within the Commercial Retention team, you will receive a lot of freedom and responsibility from day one, and you can help build a completely new department.

• The chance to make a real impact within one of Europe's fastest-growing fintechs, and to grow as the brand-new Retention department and the Dutch office continue to expand.

• A young, energetic work environment where collaboration is central and your ideas count.

• Monthly company events (think of drinks, a padel tournament, boat party, summer & winter event).

• An office where work and socializing come together: roof terrace, unlimited snacks & drinks, PS5, and table tennis.