Customer Happiness Intern [Dutch Speaking]

👋 Are you excited about changing human behaviour?

Ready to overhaul manual document management through automation? 📈

Bonus If: ⭐️

• You are a Master's or 3rd year Bachelor's student in a Communications, Marketing, or a relevant program

• You have excellent people skills

• You have a good command of the English and Dutch language

• You are available for at least 5 - 6 months
• You are happy to commute (at least 2-3 days a week) to our office in Amsterdam
• You have previous experience in a start-up
• You have affinity with / interest in the Tech industry
• You have working experience in Marketing / Customer Success
• You have an entrepreneurial mindset

Are you a person who believes that it is more important to work smarter, not harder? Have you ever found yourself thinking that there are more things in life that you would be happier to invest your time in rather than wasting countless hours on read/copy/paste work in documents? At Docflow, we are on a mission to improve efficiency and save valuable time by enabling our users to create better documents in less time!

See for yourself at https://www.docflow.co

We exist so that our users can focus on their day-to-day work and customers, while Docflow automates daily business tasks. We're a purpose-driven business building one of the most promising tech companies in document management.

Here at Docflow, customers are at the core of our product! To create powerful solutions and build an awesome product, we continuously seek the input of our customers.

As part of this co-creation, the Customer Success Workstudent plays an important role in Docflow's customer experience by being the point of contact for both existing as new users. You will own our communication channels and your goal is to deliver fast and tailored support while searching for new creative ways to improve our communication processes.

• Take care of customer requests like questions, complaints, and feature requests
• Prepare the digital environment for new customers within our application
• Collect customer data and input to create 'hard numbers' and strong content

• Map the wishes of our customers and match them with our own objectives
• Analyse customer data to come up with new opportunities to meet the wishes of our customers

• Develop CRM-system based on the input from customers;
• Personalise demo set-up for new clients;

Do you have another awesome project in mind for us? Here at Docflow we are open to your ideas and encourage you to be creative, so feel free to send us your proposal.

🌎 An international team of 20 fun, talented and ambitious people (12 nationalities and counting) with a passion for building a great product

💪 A getting-it-done mentality while staying flexible

🏢 A beautiful office with a rooftop in the city center of Amsterdam

🥗 Lunch breaks in the sun on our private balcony

💰 €500 monthly compensation for your efforts

🧘♀️ Company culture based on openness and trust

🍻 Friday afternoons with feature demos, games, drinks and pizza

🙌 A fun and supportive environment that makes work enjoyable and meaningful for you

🥳 Many exciting company events

Are you ready to join the flow?