Customer Support & Project Coördinator

• You have commercial insight, know the market in which our clients operate (or want to get to know it), and strive for maximum positioning of Eurofins' services.
• You have a good command of the Dutch and English languages, both spoken and written.
• You have a completed technical HBO/WO degree or MBO with a lot of relevant work experience. Life science, (analytical) chemistry, or similar.
• You are able to apply your (chemical) professional knowledge and analytical thinking, through which you are a solid sparring partner for the customer and can concretely translate the research possibilities of the various laboratories to our clients.
• You communicate concretely, clearly, and purposefully, and are a good listener.
• You are proficient with Microsoft Office, and familiar with LIMS and CRM (or similar).
• You have a proactive and quality-oriented attitude.

• An interesting and challenging learning environment in which the combination of sales and chemistry comes together, managed by a driven team.
• The opportunity to develop into an experienced project coordinator.
• A dynamic working environment.
• A salary depending on education and experience.
• Good employment conditions.
• Participation in a pension scheme.

As a project coordinator, you will work within the customer support team and are responsible for realizing optimal service to Eurofins' (inter)national clients, monitoring the process of correct order processing, the progress of projects, and timely reporting of analytical results.

You advise the customer on the possibilities of our digital portal, our analysis packages, packaging and preservation options, pricing, our logistical service, and provide explanations on the analytical backgrounds and the required timeframes for the benefit of projects. You also carefully coordinate incident reports and their handling.

In short: you monitor the process progress of projects and, throughout the process, you are the first point of contact for the customer and the various laboratories.

Customer Support stands for optimal accessibility. We are therefore ready to optimally serve the customer on working days from 8:00 AM to 6:00 PM.

Looking for a pivotal role between chemistry and sales? For the Amsterdam location, we are looking for a:

The Customer Support department is the link between our domestic and international clients, the account managers, the various laboratories, and our own transport service. In this role, you are the indispensable link between the various customer segments and the services we provide.