Jobs in the Netherlands, in English.

Product Advisor in Rotterdam

On-site in Rotterdam·Added 28 days ago (last checked 26 Oct)

Emil Frey Nederland

189 open roles

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Our summary

Salary: €2,500 - €3,000 a month
Work mode: On-site, Rotterdam
Languages: Dutch

Skills

Emil Frey Nederland is hiring for this role in several places. This vacancy is in Rotterdam.

This job advert was originally written in Dutch.

Requirements

What we're looking for

You really do not need to know everything about cars. We find it much more important that you enjoy interacting with people and that you organize things well.

You work neatly and maintain an overview, even when multiple cars are being delivered. You approach customers easily and explain things in an understandable way. Do you see that a customer does not understand something? Then you do not just rattle on, but you show them or explain it again in a different way.

MBO level of work and thinking;
Retail experience is a plus, customer friendliness is essential;
Good command of the Dutch and English languages;
Administrative skills and knowledge of Excel.

Nice to have

You are good with computers and learn new systems quickly;
You speak and write Dutch well and can also assist a customer in English;
Experience in retail, hospitality, or customer contact is a nice advantage, but not a must.

The role

Make every car delivery a celebration!

Because it is truly fun, very fun, to pick up a new car, and it is also a brand-new XPENG. As delivery manager, you are the organizer and executor of this celebration.

What you'll do

You are the first point of contact after the sale of the car; as the Product Specialist from sale until the order, and from there until delivery, you manage the entire process to perfection.

You inform the customer, ensure the car is ready, go through the most important functions together, and explain, for example, what that one specific button is for. No complicated technical stories, but simply ensuring that someone drives away with a big smile and full of confidence. And all the information about the cars, you will of course learn that from us.

You:

Schedule appointments with customers for the collection of their new car;
Ensure the car is ready on time and check that everything is correct;
Coordinate with sales, the workshop, and the detailing company if anything else needs to be done;
Receive the customer and make the delivery a celebration;
Explain the most important functions of the car clearly and calmly;
Assist the customer with the paperwork and check if the payment has been arranged;
Process the delivery neatly in our systems.

How you'll work

And the best part? This job is flexible to arrange. For example, do you primarily want to work during your children's school hours? That is possible. We are happy to look together at which hours suit both you and us. You can work from Monday through Saturday, but working on Saturday is not a must.

About XPENG Center

Will you help us on our journey to introduce this new brand and advanced world-class vehicles in the Netherlands? Xpeng Motors is one of China's leading companies for electric vehicles ("EV"). With new technologies, it aims to change the mobility of the future. Intelligent, sustainable, and with high-end quality. We are looking for people who are just as enthusiastic as we are and want to participate in this change.

Xpeng Center Utrecht is part of Emil Frey Nederland NV, one of the largest automotive retail organizations in the Netherlands, representing more than 33 different car brands, such as Nefkens Peugeot, Citroën/DS and Opel, Ekris BMW/MINI, Pouw Volkswagen/Audi/SEAT/ŠKODA, Honda de Bois, Terwolde Renault/Dacia, Hyundai Wittenberg and Xpeng. In addition to these dealership companies, MKB Lease, Emil Frey Schadeherstel, Elgersma (Automotive Supplies) and EFTC NL (import) are also part of our organization.