Senior Customer Service Representative

Job Req Number: 124926
Time Type: Full Time

Move forward as a Senior Customer Service Representative at DSV in Maastricht Airport

Looking for more responsibility and room for your own creativity? Do you want to be part of DSV, a global provider in the field of logistics?

As a senior customer service representative, you coordinate the daily activities within your Customer Services team. In this role, you are responsible for one large customer or several smaller customers. Together with your team, you are the first point of contact for our customers and perform various administrative tasks and planning activities: you contribute to them.

How do you do this? You coordinate daily operations with customers, carriers, and internal departments. You monitor the progress of goods flows, identify bottlenecks and disruptions, and think along with appropriate solutions. Additionally, you contribute to improvements in logistical processes and customer service. You achieve this by:

• ensuring a good division of work within the team and, in the absence of the Team Lead, acting as the first point of contact for Customer Services Representatives;
• coordinating and planning incoming shipments, processing documents and discrepancies, and where necessary, checking customs documents in collaboration with Customs;
• processing customer orders, preparing and scheduling order pick and VAL activities, and creating and monitoring the outbound planning;
• real-time monitoring of the pick/pack process, arranging transport, and checking and preparing necessary transport documents;
• identifying disruptions, proactively informing customers and carriers about delays and changes, and contributing to invoicing, KPI monitoring, and process improvements.

Within DSV, your team stands out due to an operational environment where customer focus, planning, and collaboration come together. You are given the space to solve problems independently, submit improvement proposals, and work on projects that make logistical processes smarter and more efficient. In the absence of a Team Lead, you guide and coach Customer Services Representatives and help new employees get started. DSV is growing and therefore offers plenty of opportunities to further develop yourself.

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via air, sea, rail, courier, or road transport, or where we can offer warehousing.

"What makes working within CS at DSV so much fun? You get an incredible amount of freedom and responsibility here, which means you truly matter," says Laura van Cruchten, Customer Service Manager.

In the Netherlands, we work from more than 40 locations, with more than 5,000 colleagues. Together, we take on the challenge brought about by a rapidly changing environment. We make fast decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

• passion for the profession! You know how to convey this with great enthusiasm to your colleagues as well as to your internal and external customers;
• demonstrable experience as a customer service employee or similar';
• some knowledge and experience within logistical services;
• good command of the English language.

It all counts for this vacancy for senior customer service representative in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly go well if you like to take charge, have courage, and want to grow with DSV.

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial, competitive, and always wants to grow as an organization. That is why we are looking for people who want to grow with us. In addition to a challenging job in an international environment, we also offer:

• a salary in accordance with the DSV collective labor agreement;
• a professional and informal working environment in which your voice counts;
• 24 vacation days, 4 ADV days, and 8% holiday allowance;
• a favorable pension scheme, part of which is premium-free and includes an employee contribution of 5%;
• access to knowledge and training via our DSV Academy. This allows you to grow and exert influence on your career path

Send your CV with a motivation letter or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Xavier Pellaers will answer all your questions via 06 2716 7986 or ext.xavier.pellaers@dsv.com

We only contact you via official company addresses (e.g., @dsv.com or @nl.dsv.com) and never approach candidates via personal email services such as Gmail or Hotmail.

Working at DSV is like competing in the best sports.

As a world leader in transport and logistics, we have experienced extraordinary growth. And we continue this by remaining innovative, digitizing, and building upon our successes.

With nearly 150,000 colleagues in more than 90 countries, we provide solid service to our customers every day and help them achieve their goals. We know that we can best achieve this by attracting new talent, fresh perspectives, and ambitious people like you.

At DSV, performance is in our DNA. We don't just work in logistics - we want to shape the future of logistics. This ambition translates into a dynamic environment based on collaboration with world-class team players, taking responsibility, and taking action. We value inclusivity, embrace different cultures, and respect every individual. If you want to make an impact, earn the trust of customers, and build your career with the nicest colleagues in the Netherlands, then DSV is your employer!

Start here, go anywhere.

Visit dsv.com and follow us on LinkedIn and Facebook.