Customer Service Representative

Job Req Number: 124924
Time Type: Full Time

Move forward as a Customer Service Representative at DSV in Maastricht Airport

Would you like to work in an environment with well-known brands on the Dutch and European market? Your customer focus will truly shine within our international working environment.

Ensuring maximum customer satisfaction for major brands within Europe: you will contribute to this.

How do you do this? As a customer service representative, you are an essential link between our warehouse and our customers, where you bear responsibility for all administrative and planning activities for our customers. This means you ensure that all information about an order is recorded correctly in our system and that the progress of the orders is closely monitored. You manage the planning for the logistics department and continuously keep the customer informed of the status of their orders.

Thanks to your commitment and care, you not only know how to keep everything on track, but you also continuously keep both customers and internal stakeholders informed of the progress. In the event of disruptions, you identify them in time and inform the customer about any delays or changes. As the first operational point of contact for your assigned customers, you communicate quickly and efficiently with internal colleagues from various departments. Handling and escalating customer escalations is also among your responsibilities, so that we can always offer a solution. You will achieve this by:

• monitoring warehouse processes with our warehouse management system, whereby you always keep both customers and internal stakeholders informed;
• identifying disruptions and informing customers about any delays or changes;
• handling and escalating customer escalations.

Within DSV, your team stands out due to the diverse group of international colleagues, where mutual collegiality is highly valued. Everyone is willing to support each other and learn from one another, which contributes to a positive and professional working atmosphere. We work hard, with collaboration and achieving collective goals being central.

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via air, sea, rail, courier, or road transport, or where we can offer warehousing.

At DSV, everything revolves around collaboration and customer focus. Together, we ensure that processes run smoothly and that our customers are always informed about their orders, says Laura van Cruchten, Customer Service Manager.

In the Netherlands, we work from more than 40 locations, with more than 5,000 colleagues. Together, we take on the challenge brought about by a rapidly changing environment. We make fast decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

• experience in a customer service environment, preferably within logistics;
• strong customer focus and commitment;
• knowledge of Excel, MS Office, and warehouse management systems;
• good command of the English language, both spoken and written.

It all counts for this vacancy of customer service representative in Maastricht Airport. Furthermore, it is of course important that you feel at home with us. That will certainly go well if you like to take initiative, have courage, and want to grow with DSV.

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial, competitive, and always wants to grow as an organization. That is why we are looking for people who want to grow with us. In addition to a challenging job in an international environment, we also offer:

• a salary tailored to the knowledge and experience you bring;
• 28 vacation days per year and 8% holiday allowance;
• access to knowledge and training via our DSV Academy and external training. This way, you can grow and exert influence on your career path.
• and of course a very nice team that you will be working with!

Send your CV with a motivation letter or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Xavier Pellaers will answer all your questions via 06 2716 7986 or ext.xavier.pellaers@dsv.com

We only contact you via official company addresses (e.g., @dsv.com or @nl.dsv.com) and never approach candidates via personal email services such as Gmail or Hotmail.

Working at DSV is like competing in the best sports.

As a world leader in transport and logistics, we have experienced extraordinary growth. And we continue this by remaining innovative, digitizing, and building upon our successes.

With nearly 150,000 colleagues in more than 90 countries, we provide solid service to our customers every day and help them achieve their goals. We know that we can best achieve this by attracting new talent, fresh perspectives, and ambitious people like you.

At DSV, performance is in our DNA. We don't just work in logistics - we want to shape the future of logistics. This ambition translates into a dynamic environment based on collaboration with world-class team players, taking responsibility, and taking action. We value inclusivity, embrace different cultures, and respect every individual. If you want to make an impact, earn the trust of customers, and build your career with the nicest colleagues in the Netherlands, then DSV is your employer!

Start here, go anywhere.

Visit dsv.com and follow us on LinkedIn and Facebook.