Omnichannel Travel Agent in the Netherlands

Are you energetic, customer-oriented, and do you get pleasure from truly helping customers further? As an Omnichannel Travel Agent, you ensure that customers can count on personal attention and the best service, regardless of which channel they use to contact us. No two days are the same. It is precisely that variety that makes this position so much fun.

Check(-in), but what exactly will you be doing?
As an Omnichannel Travel Agent, you guide customers during various moments of their customer journey. From a question before a booking to a change or support after booking: you listen, think along, and ensure a suitable solution. Together with your colleagues, suppliers, and our travel agencies, you ensure that every customer goes on their trip with a good feeling.

In short: you ensure that our customers can travel with a good feeling.

• Helping customers with bookings, changes, and questions about their trip;

• Handling more complex customer inquiries and, where necessary, coordinating with colleagues or suppliers;

• Thinking in solutions and offering every customer the best possible service;

• Identifying commercial opportunities and responding to them;

• Handling customer data and various systems accurately;

• Actively thinking along about how we can continuously improve our service.

You will work from one of our D-reizen stores and, depending on your duties, can also work partly from home. This way, we offer flexibility, making this position easy to combine with, for example, studies, family, or other private obligations.

You get energy from customer contact and enjoy truly helping people further. You switch easily between different tasks, quickly master new systems, and maintain an overview when it is busy. Experience in the travel industry is a plus, but certainly not a requirement. We find your motivation, customer orientation, and eagerness to learn much more important.

Additionally:

• Are you energetic, enthusiastic, and customer-oriented;

• Do you communicate easily and clearly, both orally and in writing;

• Do you work easily with different systems and quickly master new applications;

• Do you maintain an overview and switch effortlessly between different tasks;

• Do you see commercial opportunities and like to contribute to an optimal customer experience;

• Are you flexibly deployable; working in the evening and on the weekend is also part of it.

Whether you are at the beginning of your career, looking for a flexible part-time position, or want to grow within the travel industry: we are primarily curious about your energy, customer orientation, and motivation. Do you recognize yourself in this? Then we would love to meet you!

Ready for take-off?
Ready to make holiday dreams come true together with us? Upload your CV and motivation. We would love to meet you!

Any questions? We are just one call (or WhatsApp 😉) away: 06 45 76 71 20.