Service Advisor in Tilburg

Are you a customer-oriented service advisor with a passion for cars and workshop organization? At Nefkens Tilburg, you are the first point of contact for customers who need maintenance, repairs, or MOT services. You schedule appointments, advise on repairs and maintenance, and ensure that every car is ready for the customer safely and on time. No two days are the same, and your service truly makes the difference.

As a service advisor at Nefkens Tilburg:

• Coordinating workshop planning and maintenance: you manage the workshop schedule and ensure that maintenance and repairs run efficiently;
• Advising on car maintenance and repairs: you clearly explain to customers which repairs are necessary and advise on accessories, warranties, and maintenance services;
• Administration of work orders and invoices: you create quotes, work orders, and invoices and keep customer files tidy;
• Contact with customers and mechanics: you are the point of contact for customers, mechanics, and suppliers and ensure a smooth workflow throughout the working day;
• Ensuring customer satisfaction: you ensure that every customer leaves the workshop satisfied and returns to Nefkens for service and maintenance.

You are friendly, have strong communication skills, and are customer-oriented. You can maintain a good overview and plan effectively, even in a hectic and busy environment. You switch easily between different tasks, remain calm under pressure, and keep priorities clear. You help colleagues where necessary, actively think along about the work process, and enjoy advising customers on maintenance, repairs, and service. You have a passion for cars and always deliver high-quality service.

Nefkens has been a trusted name in mobility since 1878. With 16 locations across a large part of the Netherlands and brands such as Peugeot, Citroën, DS Automobiles, Opel, Alfa Romeo, Abarth, Fiat, and Jeep, we help our customers every day with suitable mobility solutions. Personal attention, craftsmanship, and service are central to this. As part of Emil Frey Netherlands, one of the largest automotive retail organizations in the Netherlands with 33 car brands, we combine the strength of a large organization with the commitment of a local branch.

You will be working in our Tilburg location, where a total of 29 colleagues work together to provide the best service for our customers. The workshop consists of a close-knit team of 12 mechanics, a workshop manager, and 6 service advisors. We help each other, share our knowledge, and work together to ensure customers can get back on the road quickly, professionally, and with a good feeling. At Nefkens, you will get the space to develop yourself while working in a team where colleagues are there for one another.