Senior Sales Associate

Service & sales

• Inspiring customers with personal attention and extensive knowledge of brands, trends, and products.

• Advising on purchases and stimulating additional sales.

• Professionally handling inquiries, service requests, and complaints.

• Contributing to a high Net Promoter Score (NPS) and strong conversion.

Knowledge sharing & team support

• Sharing product knowledge during daily starts, short training sessions, and 1-on-1 coaching.

• Supporting less experienced colleagues in service skills and premium customer contact.

• Stimulating a learning culture in which experience and customer insights are exchanged.

Merchandise & store presentation

• Ensuring neat shelves and flagging discrepancies to Visual Merchandising or Operations.

• Monitoring an attractive, well-maintained, and up-to-date store presentation.

• Optimizing presentation based on customer observations and team feedback.

Safety & support

• Acting as the first point of contact during emergencies, evacuations, or first aid situations.

• Contributing to a safe store environment for customers and colleagues.

A workday in this role

• Start of the day: You check the store presentation and discuss priorities with the team.

• Morning: You are on the floor, inspiring customers and supporting colleagues during busy moments.

• Midday: You improve the product presentation and provide short knowledge boosts to the team.

• Afternoon: You advise customers, process feedback, and identify sales opportunities.

• End of the day: You close the department neatly and report any specifics back to your team manager.

The Sales department forms the heart of the shopping experience: this is where inspiration, style, and personal service come together. Together with your colleagues, you ensure a warm welcome, an impressive presentation, and a customer journey that exceeds expectations.

As a Senior Sales Associate, you take on a natural leadership role in this. You connect product knowledge to service, ensure the department looks perfect, and support your team in delivering the highest service standards.

Based on full-time employment (40 hours per week), you can count on:

• A gross monthly salary between € 2,589 and € 2,974

• 30 vacation days (based on full-time)

• Travel allowance or NS Business Card

• Pension scheme

• Profit sharing

• Holiday allowance

• 20% staff discount at De Bijenkorf

• Available work clothing

We are looking for a service-oriented, energetic, and commercial colleague who loves taking responsibility and finds joy in inspiring customers and colleagues.

What you bring

• MBO/HBO work and thinking level

• At least 3 years of experience in retail or sales

• Specialist knowledge of products (quality, material, trends)

• Willingness to take on emergency response (BHV) duties (or certification)

Competencies

• Collaboration

• Customer focus

• Initiative

• Result orientation

• Communication

The De Bijenkorf values

Creative · Personal · Open · Inclusive · Sustainable