Senior Application Consultant Civil Affairs

• Completed HBO (higher professional education) degree

• Experience with management, taking responsibility, and coordination of complex support issues

• Strong communication skills and the ability to act as a customer ambassador

• Demonstrable work experience in a comparable senior role, for example as a senior application administrator, consultant, or support specialist

• Analytical ability and focus on structural and sustainable solutions

• Ability to work independently and also to guide and coach colleagues

• A gross salary from €3,780 to €5,420 per month depending on knowledge and experience

• The possibility to work from home and a good work-life balance because you are given the space to determine how you schedule your work week

• Extensive training and development opportunities

• 26 vacation days, 8% holiday allowance (paid in May), and loyalty days: the longer you are employed, the more free time you get

• A contribution to your pension and a discount on your collective health insurance

• A company laptop and phone

• A home office allowance of € 15 per month plus € 2.45 net per home working day and a travel allowance for commuting of € 0.23 net per kilometer or an NS Businesscard

• Staff offers at leading brands

• A bonus of up to € 1,500.- if you refer a new colleague to us

• A staff association that organizes truly fun things. Will you join us to Prague, Efteling, or skiing?

Working at the intersection of civil affairs, technology, and service delivery. That is exactly what you do as a Senior Application Consultant Civil Affairs at Centric Digital Government. You are the primary point of contact for government organizations that need support with their Civil Affairs application, acting as an ambassador for Centric. With your strong helicopter view, you are able to maintain an overview and steer effectively regarding incoming reports. You derive energy from guiding customers, optimizing processes, and making a positive social contribution. Turn these opportunities into your work!

You work together with colleagues on solutions within Civil Affairs that strengthen the digital service delivery of municipalities and other government organizations. You ensure that our Civil Affairs application continues to run smoothly. How do you do this? By going just one step further every day in finding solutions and improving service delivery. What else do you do?

• You act as the first and central point of contact for customers regarding issues in the field of Civil Affairs

• Visiting and guiding customers and advising within their specific organizational and legal context

• Coordinating and resolving incidents, including complex and long-term disruptions

• Being responsible for realizing change requests and structural improvements

• Directing reports and escalations, including coordination with internal specialists and stakeholders

• Documenting structural solutions and actively contributing to knowledge sharing

• Coordinating activities within the team and guiding and coaching less experienced colleagues

At Centric, as a Senior Application Consultant Civil Affairs, you can count on:

We provide a work environment where you can be happy and be valued. Conversely, as a Senior Application Consultant Civil Affairs, you add value with your:

• Knowledge of Civil Affairs is a plus but not a must; you will be taught all of this

• Willingness to acquire knowledge of relevant laws and regulations within Civil Affairs

Completing an assessment may be part of this application procedure.

Deploy your analytical strength to help municipalities improve digital service delivery? Apply via the website for this vacancy Senior Application Consultant Civil Affairs at Centric in Gouda. For more information about the position, you can contact our Recruiter, Danitsha Abdul via +31 6 10053663 or danitisha.abdul@centric.eu.

We only have positions available for Dutch-speaking applicants residing in the Netherlands.

Centric does not accept unsolicited help from intermediaries/employment agencies or other third parties for our vacancies. CVs sent (in any form whatsoever) by said parties to any employees of Centric without a valid written assignment from our HR Department or Recruiters are considered public information. No compensation shall be due to said parties in the event that a candidate is hired for whom the CV and/or other data were sent unsolicited.