Service Desk Engineer L1

For your commitment, you can count on a culture built around four pillars.

Love to Connect

You are part of an international organization in which openness, collaboration, and inclusion are central. Across teams, roles, and countries, you work together with colleagues who listen to you, involve you, and encourage you.

Love to Grow

We find your development important. You will get access to training, mentoring, and career opportunities, both within and outside your role. This allows you to continue developing yourself and stay ready for the future.

Love to Give Back

You will get the chance to contribute to initiatives that go beyond your daily work. Think of volunteer work, sustainability projects, and activities that align with our social commitment.

Love to Succeed

We achieve success together. You can count on fair compensation, flexibility, and recognition for your commitment. Both large and small achievements are seen and appreciated.

Ricoh prepares your workplace before you start working. We help the working Netherlands by optimizing business processes, adopting hybrid working, and setting up a flexible IT infrastructure. Safe, smart, and sustainable. Our approach is internationally recognized: Ricoh is featured in the Gartner Magic Quadrant, is part of the Global 100 Most Sustainable Companies, and has been named one of Forbes' World's Best Employers.

Working at Ricoh

At Ricoh, you work for an organization in motion. You have control over your own growth path and make a real impact. For customers and for the world around us. We enable people to work easier and smarter, with a focus on what truly matters. You will receive space in your role, your career, and your work-life balance.

Space to grow and be yourself
At Ricoh, it is all about you and your job satisfaction. When you do what suits you, you can achieve your best. That is why we support you in your development and create a work environment in which you can grow and be yourself.

You will receive the trust and the space to share your ideas, approach things differently, and work together with colleagues on better solutions. In an environment where attention is given to growth, collaboration, and responsibility.

Are you looking for a place where you are listened to, where your development is central, and where your work truly matters? Then you will feel at home at Ricoh.

• Provide first-line support, handling incidents and service requests from users.
• Respond to user queries and provide clear, practical solutions.
• Log, analyse and resolve incidents, ensuring issues are managed efficiently.
• Monitor service performance and ensure agreed SLAs are met.
• Support the monitoring of applications and IT environments.
• Carry out checks on devices, printing and scanning environments.
• Prepare clear service reports for customers and internal teams.
• Identify and escalate more complex incidents to the appropriate support teams when required.

We're looking for someone who is enthusiastic about IT, enjoys helping people and is keen to develop their technical skills. Ideally, you'll bring: