Jobs in the Netherlands, in English.

Service Channel Lead - Contact Center

On-site in Utrecht·Added 12 days ago (last checked 22 Oct)

VodafoneZiggo

31 open roles

Our summary

Salary
€6,900 a month
Work mode
On-site, Utrecht
Languages
Dutch

Skills

This job advert was originally written in Dutch.

The role

At VodafoneZiggo, we connect millions of customers with what matters to them. We do this with strong networks, smart products, and service that meets our customers' needs. For both residential and business customers. Customers expect service that is personal, fast, and clear. Via the channel that best suits them at that moment. This requires a sharp channel strategy, clear choices, and a narrative that takes teams, stakeholders, and management in the right direction. As Service Channel Lead, you will co-determine how our service channels; call, chat, messenger, social, and community evolve. You look ahead, make choices based on customer insights, data, and market developments, and translate these into a clear course. You ensure that the service we offer aligns with customer needs and with the goals of VodafoneZiggo. You are a strategic sparring partner for business and management. With your vision, thought leadership, and strong storytelling, you bring complex informa

About VodafoneZiggo

Industry
Telecommunications
All open roles at VodafoneZiggo
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