Technical Helpdesk Specialist

As a Technical Helpdesk Specialist, you will join a dedicated team of technical specialists, where collaboration, development, and commitment are central. You will receive an independent role with plenty of variety and work within an informal organization with short lines of communication. Together, you will provide top-quality technical support and service to diverse clients in the utilities sector.

In addition, we offer you:

• A challenging and independent position full of variety;

• A fine salary that matches your knowledge and experience;

• A one-year contract with a view to permanent employment;

• 25 vacation days + 13 ADV days based on a full-time work week;

• A good pension scheme;

• Opportunities to further develop yourself through training and courses;

• A company phone and laptop.

Are you a technician who gets energy from analyzing and solving technical issues? Do you enjoy bringing control technology, building management systems, and ICT together to ensure installations continue to function optimally? Then the position of Technical Helpdesk Specialist within our Priva Partnerhub at V&M Regeltechniek in Apeldoorn is for you.

As a Technical Helpdesk Specialist, you are the first technical point of contact for our Priva partners and clients. You will be presented with diverse technical questions and malfunctions. You analyze what is happening, think in solutions, and ensure that the customer can quickly move forward. In doing so, you switch between control technology, Priva systems, hardware, software, and data networks. No two days are the same, and it is precisely that variety that makes your work interesting.

As a Technical Helpdesk Specialist, you are the first point of contact for our partners and clients regarding technical questions and malfunctions. You accept reports, register them, and subsequently search for the cause. You analyze and resolve first-line and partial second-line technical and IT-related problems.

You support users with questions about hardware, software, and Priva systems and keep the customer clearly informed of the status and progress of a report. Additionally, you monitor control technology installations and record solutions in the knowledge base. In this way, you not only help today's customer but also ensure that your knowledge is available to the team for the next report.

Specifically, you will be involved in:

• Accepting and registering technical reports via telephone, e-mail, or the ticketing system;

• Analyzing and resolving first-line and partial second-line control technology, technical, and IT-related problems;

• Supporting users with questions about hardware, software, and Priva systems;

• Communicating clearly with the customer about the status and progress of their report;

• Documenting solutions in the knowledge base, so that the team can learn from them and reuse this knowledge;

• Monitoring control technology installations.

You are a technical specialist who loves to investigate where a problem originates and how it can be solved. You love to analyze technical issues, think in solutions, and find it important that a customer is helped quickly and effectively. You can work independently, but also easily seek out collaboration with colleagues.