Service Desk Engineer 1st line 24/7 Shifts

Service Desk Engineer 1st line 24/7 Shifts

As of 1 April 2026, Toyota Automated Logistics will bring together Bastian Solutions, the warehousing activities of Vanderlande, and Viastore under one joint brand. During this transition phase, it may occur that some of our recruitment activities and communication still take place via the systems and email domains of the individual organizations.

At a glance
Do you enjoy working on solutions for technical issues in a dynamic working environment with satisfied customers as the primary goal? Then come and strengthen our team quickly!

In the position of Service Desk Engineer within the 1st-line Service Desk EU/APAC, you will fulfill a challenging role where you act as a central hub between customers, technical specialists, and the responsible contract manager. In this role, you are initially responsible for primary customer contact and you handle service calls, incidents & service requests. Additionally, you register the incident, perform a problem analysis, and deliver the solution or coordinate with internal specialists to reach the solution. In all cases, you ensure the correct coordination and guarantee that the customer remains informed of the progress. Your communication skills are of essential importance. You ensure the correct handling of your calls, set priorities, and determine whether follow-up actions are needed (e.g., extra maintenance) and initiate these.

The "Business unit Warehouse Solutions" is responsible for the development and execution of 'Life-cycle Services' for our systems worldwide. As a 1st-line Service Desk Engineer, you are part of the 1st-line International Service Desk team within the Service Deployment Group department. The Business Unit Warehouse Solutions is internationally responsible for the operational (service) execution within our market segments Warehousing and Airports & Parcel and consists of 300 colleagues worldwide.

The 1st-line Service Desk is the first point of contact for all our customers, where quality and customer satisfaction are central. Here, incidents are registered, analyzed, and solutions are provided. The team is end-to-end responsible for the creation of these solutions. This makes the 1st-line Service Desk a dynamic and varied working environment where work is performed in a 5-shift (24/7) schedule.

You report to the responsible Shift leader.

In addition to being technically capable of coordinating multiple multidisciplinary problems in parallel, you also have:

• A completed education in which you have been able to demonstrate an HBO or MBO-4 working and thinking level;
• Affinity and/or work experience with the business of Vanderlande;
• A "Customer First" mindset, where your communication skills and proactive attitude make the difference;
• You take end-to-end responsibility for the Service Desk process, being strongly result-driven;
• You possess sharp analytical thinking skills;
• You are familiar with ITIL methodologies;
• Good command of the Dutch and English languages.
• Flexibility to work in a team within a 24/7 shift roster.

Our offer
In this challenging position of Service Desk Engineer, you will get the chance to make an important contribution to the growth of Toyota Automated Logistics.

This position offers a competitive salary between €3,450 and €3,800 gross per month (excluding 8% holiday allowance). With above-average performance, there is room to grow beyond this scale.

We offer a full-time position in an informal and professional working environment with plenty of room to develop yourself. In addition to your fixed salary, you will receive the following secondary employment benefits:

• 27 vacation days, of which 20 are statutory days and the value of 7 vacation days in a flex budget where you may decide for yourself what you want to do with it
• Shift allowance of 30%
• Possibility to work from home 1 day per shift cycle
• Health & Wellbeing budget (€300 per year)
• Full travel expense reimbursement for public transport
• A good pension scheme
• Discount on supplementary health insurance
• Access to modern facilities on location, such as fitness, physiotherapy, and ergonomic support

Interested?
Ready to become part of Toyota Automated Logistics? We look forward to your response! We would like to receive your application by means of your CV with any motivation.

Do you have questions? Feel free to contact our recruiter.

Recruiter: Anissa Bejaoui
E-mail: anissa.bejaoui@vanderlande.com

Who we are
At Toyota Automated Logistics, you actively contribute to the future of smart intralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions.

Since April 2026, we are joining the forces of Bastian Solutions, viastore, and the warehouse activities of Vanderlande under one strong brand. Together, we develop scalable automation systems, intelligent software, and end-to-end services for customers all over the world.

Our ambition is clear: we want to set the standard in the market and shape the future of intralogistics.

Diversity & Inclusion
At Toyota Automated Logistics, we believe that diversity makes us stronger. We are committed to equal opportunities and an inclusive working environment. Our selection is based on qualifications, potential, and motivation.

Do you need support or adjustments during the application process? Please let us know, we are happy to think along with you.