Customer Service Representative (IT)

Are you service-oriented, a strong communicator, AND do you have an affinity for IT? Do you enjoy helping schools and investigating technical problems? Then we are looking for you!

As an IT Service Desk Representative, you are one of the first points of contact for our schools. You help teachers and ICT coordinators with their questions via telephone and through our service desk.

You try to solve problems yourself as much as possible. One time it may be a practical user question, another time it may be a device that won't connect or a problem with the wifi or a school's network.

You don't have to be an IT specialist. We are primarily looking for someone who is technically curious, good at asking follow-up questions, and enjoys figuring out why something isn't working. You will solve most problems remotely. Sometimes it is more convenient to go to a school and look at things on-site.

Snappet is not just a complete teaching method for arithmetic, language, and spelling with the best didactics. For more than 10 years, we have been using smart technology, including artificial intelligence, to improve education.

We create solutions that help teachers, so they get more space and time to support, challenge, and guide every child. Currently, one in three primary schools in the Netherlands works with Snappet daily, and there are Snappet schools in multiple countries.

With Snappet, students receive adaptive assignments that automatically adjust to their level. Teachers gain continuous insight into the development of their class and individual students and can respond to it directly.

Additionally, Snappet saves teachers a lot of time. Currently, more than 30,000 teachers teach with Snappet every day.

You will, among other things:

• supporting schools via telephone and tickets;

• solving user questions and technical problems;

• troubleshooting problems with devices, wifi, and networks;

• tackling more complex technical issues together with colleagues;

• providing occasional on-site support at a school.

You are customer-oriented, a strong communicator, and you get energy from helping people. Additionally, you have an affinity for IT and enjoy investigating and solving technical problems.

Experience with IT support or a service desk is a plus, but for us, curiosity, problem-solving skills, and the will to learn are at least as important.

Working at Snappet means more than just a job. You get the chance to contribute directly to education and higher learning outcomes through your work.

You do this together with enthusiastic colleagues from both the Netherlands and abroad. Together, we work continuously on improving Snappet, and you will also get the space to further develop yourself.

We offer

• The chance to be part of an ambitious organization and work with driven colleagues.

• An enjoyable and challenging position.

• Hybrid working.

• An enthusiastic and sociable team.

• A pleasant office located next to Utrecht CS.

• A market-competitive salary.