Commercial Contact Center Team Leader

Do you have experience in customer service, a call center, or commercial inside sales? Do you quickly see where processes can be made smarter and do you know how to use your energy to get others moving?

For our Commercial Contact Center, we are looking for a team leader who brings structure, implements improvements, and works with the team to achieve results. You don't need to be a seasoned manager. Perhaps you are currently working as a supervisor, coordinator, or junior team leader and are ready for a next step. What we find especially important is that you understand the world of customer contact, take initiative, and show ownership.

As Commercial Contact Center Team Leader, you will provide daily leadership to the team at our Basecamp in Alphen aan den Rijn. From here, we support our advisors and clients within various commercial projects. You ensure that daily operations run smoothly, employees know what is expected of them, and commercial opportunities are utilized optimally. You provide oversight, set priorities, and manage based on quality, planning, and results. Additionally, you continuously look at how processes can be made smarter, clearer, and more efficient. You approach improvements project-based, roll out actions, monitor progress, and ensure that new ways of working are applied permanently.

• The daily management, coaching, and motivation of the team.

• Setting priorities and monitoring progress within various projects.

• Managing based on KPIs, quality, and commercial results.

• Identifying and implementing process improvements.

• Guiding employees in their development and through changes.

• Reporting on results and opportunities for improvement.

You do not need to bring heavy management experience. We are primarily looking for someone who knows the dynamics of a commercial contact center environment and is ready to take on more responsibility.

• HBO (Higher Professional Education) level of work and thinking.

• Available 32 to 40 hours per week.

• You have experience in customer service, a call center, commercial inside sales, or a similar environment;

• Preferably, you have experience as a team leader, supervisor, or coordinator;

• You have a commercial mindset, see opportunities, and enjoy driving towards results;

• You quickly see where processes can be smarter or more efficient and translate improvements into concrete actions;

• You work in a structured manner, set priorities, and maintain oversight, even when tasks or projects change;

• You are used to working with KPIs, quality, and commercial objectives and translate results into improvement actions;

• You coach and motivate colleagues, communicate clearly, and get people on board;