Automotive Warranty & Quality Specialist

• A full-time position of 40 hours per week within an international organization.
• Hybrid working with plenty of flexibility.
• Working for a leading automotive brand in a professional environment.
• Opportunities for development and growth.
• Competitive salary and attractive secondary benefits.

MSX has been supporting leading automotive manufacturers, dealer organizations, and mobility companies worldwide for over 30 years. With our expertise in automotive aftersales, technology, and customer experience, we help our clients improve their performance and achieve sustainable growth.

For a renowned automotive partner, we are looking for an Automotive Warranty & Quality Specialist who supports dealers with warranty processes, quality controls, and operational improvements.

In this role, you are responsible for the correct management of warranty claims, supporting dealers, and monitoring quality and compliance processes. You will work closely with technical teams, dealers, and the manufacturer to ensure optimal service delivery.

Responsibilities

• First point of contact for dealers with questions regarding warranty procedures and claims.
• Supporting dealers in the submission, assessment, and follow-up of warranty claims.
• Ensuring compliance with OEM guidelines and quality standards.
• Advising on pre-approval processes and collaborating with technical support teams.
• Coordinating and supporting parts returns.
• Assisting with warranty audits and quality controls.
• Preparing reports and analyses to support process improvements.
• Identifying trends and opportunities to further optimize warranty and quality processes.

Ready for the next step?

Do you want to apply your automotive expertise within an international environment and contribute to excellent warranty and quality processes? Apply today and become part of the MSX team.