Technical Specialist Automotive Talentpool

MSX International supports leading automotive brands worldwide and helps them improve repair performance, customer satisfaction, and aftersales activities in more than 80 countries.

Are you an experienced automotive mechanic or technical expert who enjoys solving complex technical challenges without being in the workshop every day? Then this position is for you.

As a Technical Specialist, you are the first point of contact for dealers and repairers in the Netherlands. With your technical knowledge, you help mechanics with diagnostics, troubleshooting, and successfully performing repairs. You work closely with international technical experts and play an important role in improving repair quality and customer satisfaction.

• Act as the primary technical point of contact for repairers and dealers regarding technical issues and repair requests.
• Provide remote support for diagnostics, faults, and repairs according to OEM guidelines and technical procedures.
• Perform technical analyses based on fault codes (DTCs), vehicle data, and performed diagnostic work.
• Guide mechanics with OTA (Over-The-Air) updates and software-related troubleshooting.
• Investigate complex technical cases and, if necessary, escalate to specialized Level 2 experts.
• Accurately document cases and contribute to knowledge building within the technical support team.
• Identify trends, recurring faults, and improvement opportunities and share them with internal stakeholders.
• Collaborate with various departments to continuously improve repair processes.
• Work according to established quality standards, service levels (SLAs), and processes.

Why this position is interesting

✅ Make an impact on thousands of vehicles without having to be under the hood every day.
✅ Combine in-depth vehicle technology with diagnostics, analysis, and customer contact.
✅ Work with the latest vehicle technologies, software updates, and connected car solutions.
✅ Develop yourself within an international automotive organization with growth opportunities toward specialist or engineering roles.
✅ An ideal next step for experienced automotive mechanics, diagnostic technicians, or technical support engineers who want to apply their knowledge more broadly.

You are the expert behind the solution, ensuring that vehicles are repaired faster, better, and right the first time. 🚗🔧

Ideal background: Automotive Mechanic, Diagnostic Technician, Technical Specialist, Workshop Coordinator, or Automotive Technical Support Engineer ready for a next step within an international and innovative automotive environment. 🚗⚡🔧

• Full-time (Monday – Friday) 40 hours
• 2 days in the office in Amsterdam and Houten, with hybrid possibilities to work a certain number of days from home per week.

• Competitive salary
• Company laptop
• Other company benefits include:
  • 26 days of annual leave, with the possibility to purchase an extra 5 days
  • Collective Pension
  • Discount on ASR insurance
  • Net home office allowance of 5 euros per day
• Potential to make progress within the company, with global opportunities that are regularly updated.

MSX International | Automotive & Mobility Business Solutions

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.