Business Analyst Level 2

• A challenging role at a unique Dutch company;
• A gross salary between € 5,101.24 and € 7,287.48 gross per month;
• Plenty of room for personal development and great growth opportunities;
• Shift allowance up to 30%;
• An excellent pension scheme;
• 8% holiday allowance;
• An end-of-year bonus of 8.33%;
• A profit-sharing scheme, up to 20%;
• 25 vacation days and 5 extra days off;
• Significant discount on flight tickets (if you have been employed for at least 6 months);
• A sustainable transport policy, including 100% free travel to work via Public Transport (within the Netherlands);
• If your position allows it: working from home and working from abroad for up to 8 weeks (EU and Caribbean region);
• Discount on your health insurance;
• A budget for sustainable employability.

Vacancy type: Regular
Location: Schiphol Oost
Hours per week: 40
Education level: HBO
Apply by: 09-11-2026

How do you translate complex needs from the maintenance organization into IT solutions that truly add value? As a Business Analyst, you connect the business with Product Owners, Project Managers, and technical IT teams. You analyze processes, make requirements transparent, and help develop solutions that support the planning of aircraft maintenance and other MRO activities.

No two days are the same. You work on innovative initiatives that have a direct impact on KLM's operations. From digitizing maintenance planning for our entire fleet and implementing logistical automation solutions to new systems that support managing disruptions in daily flight operations. Additionally, you contribute to strategic programs in which essential IT systems are modernized and replaced.

You immerse yourself in the processes and needs of the business and translate these into clear insights for IT developers. Conversely, you make technical information understandable for non-technical stakeholders. By shadowing colleagues, you discover where processes can be improved and what is needed to ensure new solutions are well-received by users.

Furthermore:

• you analyze and model business processes and actively establish contact with the parties involved;
• you collaborate with the user organization and the product team on requirements, use cases, and business cases aimed at concrete business value;
• you design, develop, and implement process improvements;
• you work with users, architects, and IT specialists on designing suitable IT solutions;
• you coordinate testing, data migration, implementation, change management, and user support, and you also participate in these yourself.

You fathom complex issues and bring different interests together. In doing so, you take initiative, actively seek collaboration, and make technical information understandable for diverse stakeholders. You have knowledge of the business processes within E&M or are motivated to deepen your knowledge of aviation and the role of Business Analyst. You also know what is needed to involve users in changes and to address potential obstacles in a timely manner.

• Problem analysis
• Overseeing business processes
• Critical thinking
• Gathering information

• Problem analysis
• Overseeing business processes
• Critical thinking
• Gathering information

If you want to know more about the position, please contact the hiring manager. Call or email the recruiter for questions about the application procedure. In both cases, do not forget to mention the vacancy number: #22676. At KLM, we believe in the power of diversity. Do you want to read more about this topic? View our statement.

Furkan Nazli: FURKAN.NAZLI@KLM.COM or

Sandra Bonsu: SANDRA.BONSU@KLM.COM or 0638996107

Details from this vacancy are not to be used for marketing purposes.