Customer Relations Co-Worker

• A gross hourly wage of € 16.18
• Contract duration of 1 year with the possibility of extension and the prospect of permanent employment.
• Extra allowance on Sundays and a 13th month.
• 27 vacation days (based on full-time employment) and travel allowance.
• 15% discount on your store purchases, so you can also create the feeling of an IKEA showroom at home.
• A supplementary health insurance, which is in addition to your own basic and supplementary health insurance.

Do you enjoy being in contact with customers, do you keep your cool on busy days and are you looking for a job in which you can make a difference for the customer? The IKEA Delft store is looking for new colleagues for the Customer Relations team for 24, 28 or 33 hours per week.

Important: On Thursday afternoon, November 5, we are organizing a Recruitment Event and we will give priority to the candidates who attend. You can only participate with an official invitation.

About the department
The Customer Relations department aims to provide optimal service to our customers. It is the department with which our customers have direct contact upon entering the store (Greeters, Smaland), during shopping (yellow bags, shopping lists, pencils, shopping carts, clean toilets), at checkout (cashier), and when picking up, returning, or arranging shipping of items (customer service, goods issue, transport).

About the role
We are specifically looking for new colleagues for our customer service. You will be involved in tasks including the following:

About IKEA
IKEA is a world leader in home furnishings and is proud of its values and Swedish culture. At IKEA, we believe in the power of many. Together we are better and stronger. Whoever we are, we create as one team, where everyone plays an equal role. It is a place where every individual is welcomed. Where we support each other to take on new challenges, to learn, and to lead by example. So that together we can get the best out of our work.

At IKEA Delft, about 1000 enthusiastic employees work hard together every day to inspire our customers and offer good home furnishing solutions.

• Helping customers at the service desk with various questions, from returning a product to finding a suitable solution for a complaint.
• Providing tailored service and advice, where every customer inquiry requires a suitable approach.
• Learning and applying our customer service processes, systems, and working methods.
• Collaborating with colleagues from different departments to help the customer as well as possible.
• Developing extra skills within Customer Relations through multiskilling. Depending on your experience and development, you may also be deployed at, for example, Goods Issue, Checkout, and other parts of Customer Relations.
• Handling telephone and written customer inquiries as part of the back office, once you have built up sufficient experience within customer service.

At IKEA, customers are central. Our customers visit at various times, including evenings, weekends, holidays, and during school vacations. IKEA expects you to be there when our customer is there, of course in good consultation.

Who are you?
You get joy from our products and from contact with customers. With your service-oriented attitude, you always remain friendly and you know how to exceed our customers' expectations. Additionally, you have:

What can you expect from IKEA Delft?
A small selection of our employment conditions:

Interested?
Then apply with a cover letter and CV via this site. 

Important: On Thursday afternoon, November 5, we are organizing a Recruitment Event and we will give priority to the candidates who attend. You can only participate with an official invitation.

Do you have questions about the position? Please contact Jesse via WhatsApp or telephone: 06 41 43 28 54.