Customer Contact Representative Renault, Dacia and Nissan

What can you expect when you work with us? This, and more.

• More impact. You are often the first point of contact for (potential) customers. By listening well, acting quickly, and communicating professionally, you ensure they immediately feel welcome and helped.

• More job satisfaction. Great colleagues? Check. The confidence to do what you are good at? Check. Being at the forefront of one of Europe's largest automotive dealer companies? Check check check!

• More opportunities. To grow. To keep challenging yourself. And to contribute ideas for innovation.

More for you. We don't say that for nothing.

• As the first point of contact for customers of our dealership locations, you ensure that every question is handled correctly and immediately. Whether it concerns interest in a car, maintenance, or a light on the dashboard: you speak with customers via telephone and other channels, listen keenly, ask the right questions, and manage expectations clearly.

• Behind every question lies a need. By asking follow-up questions and thinking along, you ensure that customers feel heard and understood and that their question reaches the right place with the correct context.

• Switching quickly between questions and departments comes naturally to you. For workshop appointments, you refer them to colleagues in workshop planning or the online planner. For commercial questions, you immediately establish the connection with sales. In doing so, you quickly assess the urgency and act accordingly.

• Does something go wrong along the way? Then you take immediate action. If a customer calls with a breakdown or damage and, for example, the car is no longer drivable, you contact the roadside assistance center and ensure the customer receives the right help quickly.

• Even when things get tense, you keep a cool head. You speak to customers with questions or complaints calmly and friendly, think in solutions, and coordinate with the branch where necessary.

The engine behind our success? You and your colleagues!

At the Sittard location, you will find the customer contact center for our Renault, Dacia, and Nissan dealers. Here, you will strengthen a great team of 38 engaged colleagues. Whomever you approach, you will always meet someone with a passion for cars. We are proud of what we do. And we think in terms of possibilities. Because we certainly have the courage: to try new things, to exceed expectations, and to continue developing ourselves every day.

More than you expect. Because besides a passion for cars, we primarily have a heart for our colleagues. A shiny car is fantastic. But a happy colleague? That is what truly adds luster to our work. Count on:

• A job of 32-40 hours per week (during weekdays between office hours, so no evening or weekend shifts!), with a salary that seriously rewards your knowledge and experience and stands above the collective labor agreement (CAO).

• 24 vacation days and the option to purchase an additional 64 leave hours every year.

• Plenty of growth and development opportunities, including learning through practice and growing toward a next step within Hedin Automotive.

• Great extras: such as travel allowance, discounts on the purchase, maintenance, and insurance of your car with us, €15 discount per month on your gym membership, collective health insurance, and a good pension scheme.

• An employer that thinks along with you. About working hours, schedules, growth opportunities, and more. And of course, you will receive a pleasant onboarding process and good guidance.

You...

• Preferably have experience in a customer contact environment and feel at home in an environment where a lot happens at once and you are constantly switching tasks.

• Are strong in customer contact - you listen well, ask the right questions, and know how to remain calm and professional even during busy periods or with complaints, while switching smoothly between different colleagues and locations.

• Communicate clearly, correctly, and pleasantly, both verbally and in writing, and ensure that information is transferred completely and accurately to colleagues.

• Have a feeling for cars and preferably basic technical knowledge, so you can better understand customer questions and accurately assess what needs to be done to help them. Do you not have that knowledge fully yet? Then we find your motivation and eagerness to learn at least as important.

Step in!

Enthusiastic? Great! Let us hear from you as soon as possible via the application form below. Want to brainstorm first? Feel free to call our recruiter.