Operational Data Management Internship

• A substantive internship with impact on the organization;

• Opportunities to work on policy development and practical implementation;

• Plenty of space to develop yourself and gain experience in practice;

• A good balance between learning, working, and taking your own responsibility;

• An appropriate internship allowance;

• A nice workplace at our office at Strijp-T in Eindhoven;

• A warm welcome into an informal, enthusiastic, and involved HR team;

• Regular fun events, team outings, and drinks.

Are you curious about data, processes, and the world behind the energy bill? For our Operational Data Management (ODM) department, we have space starting in February for an enthusiastic intern. During your internship, do you want to not only observe but also truly contribute to improving processes, analyzing data, and solving practical issues? Are you analytically minded, eager to learn, and not afraid to take initiative? Then we are looking for you!

Operational Data Management, abbreviated as ODM, is responsible as a department for collecting and processing all kinds of business data for Ennatuurlijk. Think, for example, of meter data for preparing the correct energy invoice for our more than 90,000 heat customers. That might sound simple, but a whole world is secretly hidden behind this task. For instance, we manage all meters and meter data for Ennatuurlijk. Using various analysis tools, we then check whether this data is correct. This way, the customer gets good insight into their heat consumption and a correct invoice. We don't just do our work alone, but work together with colleagues from various departments. For you as a student, this is a great opportunity to learn a lot in practice and apply your theory!

• Smartly improving our processes so that we can take good care of our customers;

• Monitoring 'failures', such as incorrect meter readings or invoices, in our processes and resolving them (and hopefully preventing them!);

• Handling (customer) cases which often involve necessary calculation and puzzle work;

• Mapping connections in our Geographic Information System (GIS);

• The deployment of IT solutions is, of course, very important in this regard;

• Taking on various ad hoc tasks within projects;

• Via our CRM package (Salesforce), you will receive questions regarding customer cases that need to be answered. The cases vary in complexity;

• To properly handle a portion of the customer cases, you must puzzle, calculate, and subsequently create corrective invoices using our billing system.