Claims Handler

Do you have experience in handling claims? And can you guide the customer through the claims process in a fast and correct manner? Then the role of Claims Handler is your next step!

What are you going to do?
As a claims handler at Independer, you will handle various private claims files, such as car, home, travel, and liability insurance (AVP). You will have contact with the customer and assess liability and coverage. From newly received notifications to requesting and retrieving extra information and a fast, careful settlement of the claim: you are responsible from A to Z for this process and the contact with your customer. With your knowledge and experience in the field of claims, you will look on critically, help optimize processes, and will soon be able to take responsibility for a larger number of files.

Team
Together with fifteen other colleagues, you form the Claims team. You work in a diverse and open team in which everyone actively thinks along about continuously optimizing the claims settlement process. Your opinion and input are highly valued in this regard. Every week you have a joint team day and work together at the office in Hilversum. This way, you can help each other quickly and, of course, it is also very sociable! So you certainly won't be standing alone.

Development
With your experience in claims, there is a high chance that you already have one or more Wft certifications under your belt. Is this not yet the case? Then you have come to the right place at Independer to obtain them after all. In this way, you can get even more out of your role as a claims handler and truly advise customers. Through the training opportunities within Independer, you can obtain these Wft certifications free of charge and start working with them in your first year. Additionally, there are plenty of opportunities within claims handling to further specialize with recognized industry diplomas. Independer fully supports you in this as well.

What we offer

• At least an mbo-4 diploma;

• Experience with handling claims;

• Specific experience with handling car claims is a plus;

• You are customer-oriented and possess strong communication skills;

• You think along actively, have a positive attitude, and approach challenges with a solution-oriented mindset;

• You can work independently and take responsibility;

• You work in a structured and careful manner; this is reflected in your files;

• Do you already have a Wft or industry diploma? Then that is a plus.

Why Independer?
Because at Independer, you can truly make an impact on customers. Especially in the Claims department, where you will work as a claims handler with customers who find themselves in an unpleasant situation. With your customer orientation and expertise, you make the difference in a careful claims settlement. Because you also handle multi-branch claims, your work remains varied and you will continuously develop yourself.

The DNA of Independer is characterized by optimism, customer orientation, and active collaboration. This is reflected in a working environment where you can be completely yourself, have control over your own (professional) development, and receive all the freedom to carry out your work according to your own judgment. Additionally, you work in a place where you can play pool or table tennis during breaks, and you also get the opportunity to work hybrid.

We may officially call ourselves a Great Place to Work. We have received this title from our colleagues and Great Place to Work Netherlands. What does that mean? Our colleagues call this a pleasant organizational culture where they want to work with much pleasure, trust, and pride.

Interested? Apply directly!
Have you become enthusiastic and do you recognize yourself in the profile above? Then click the 'Apply' button and who knows, we will see you soon at our office in Hilversum.

Do you have a question? Send an email to sacha.udo@persgroep.net