PTA / Customer Service Pharma Specialist (m/f/d)

• Company pension scheme with attractive employer contributions

• 30 days of vacation

• Opportunity to participate in the employee share ownership program (stock options)

• Travel expense reimbursement for the commute

• Further training opportunities and regular development discussions

• Access to eLearning platforms such as LinkedIn Learning

• Attractive discounts in various shops via Corporate Benefits

• Great employee events and annual company parties

• Feel-good working environment with air-conditioned, bright offices as well as ergonomically designed workstations with modern technical equipment

• Flexible working time models and home office possibilities

At our locations in Heerlen and Aachen, a German or Dutch employment contract may apply. We will inform you about the type of contract and the associated benefits during the selection process.

DocMorris stands for customer-oriented innovative services and a wide variety of products surrounding digital healthcare. These range from quick appointment scheduling for online doctor visits on the TeleClinic telemedicine platform to pharmaceutical advice and the supply of prescription and over-the-counter medications as well as health products from Germany's best-known online pharmacy.

In addition, there is the marketplace with a wide complementary range of medical aids and devices as well as products from the fields of nutrition, beauty, and family. In this way, DocMorris creates easy access to comprehensive health services for its customers in one place with just one click. In the Germany segment, the Swiss DocMorris AG generated external revenue of 1,122.6 million CHF in 2025 with over 11 million active customers.

Use your pharmaceutical expertise where it has the greatest impact

As a central technical interface, you will actively help shape the digital healthcare of tomorrow. With us, you will combine your deep advisory competence with innovative service approaches - in a dynamic environment that offers space for your independent way of working and encourages you to help shape new technological paths in Customer Service.

• Expert processing and resolution of complex as well as escalated pharmaceutical inquiries (2nd-level advisory) while adhering to the highest service and quality standards.
• Conducting comprehensive pharmaceutical analyses for new customers and continuous optimization of the customer onboarding process in the online pharmacy.
• Development, support, and implementation of specialized advisory concepts as well as support programs for chronically ill patients in the eHealth sector.
• Active participation in shaping quality and escalation management as well as close interface work with internal departments to sustainably increase customer satisfaction.
• Precise and compliant documentation of all customer interactions as well as active support for internal quality assurance and compliance initiatives.
• Technical contact person for the Customer Service team during shift times as well as operational participation in shift service within the operating hours of the mail-order pharmacy.

• Deep pharmaceutical expertise coupled with a strong passion for sophisticated medicinal product and patient advisory.
• Strong customer and service orientation combined with a structured, analytical, and completely independent way of working.

Our salaries are based on objective, role-related criteria and are adapted to the local market standards of the respective country of hire. Your responsible recruiter will be happy to share the relevant salary bands with you before your first interview .

#Prio1