Value Chain Manager

Do you oversee the entire customer value chain and see where processes, systems, and interests reinforce each other or rather stand in each other's way? Can you provide direction, mobilize stakeholders, and convert complex improvements into demonstrable customer value and better performance without formal hierarchical authority? Then we are looking for you!

You will strengthen Athora Netherlands as a Value Chain Manager within Process Excellence. You report to the Manager Process Excellence, form an integral part of the MT Customer Services, and bear responsibility for the performance of value streams across multiple departments. You play a key role in the transformation from a task-oriented to a value stream- and chain-driven organization.

The main responsibilities:

· You make end-to-end value streams transparent and manage integrally on customer value, performance, compliance, risks, data quality, and operational effectiveness.

· You design, document, and maintain value stream models, process landscapes, and chain architectures, and monitor the coherence between processes, systems, customer journeys, and organizational objectives.

· You translate strategic objectives into manageable value streams, KPI structures, improvement cycles, and change programs.

· You develop an integral performance framework with KPIs, SLAs, process indicators, benefit tracking, customer indicators, and quality measurements.

· You analyze process performance, customer feedback, operational signals, risk indicators, and process fallout, and advise management and the board on priorities.

· You lead structural improvement programs using Lean Six Sigma, DMAIC, value stream mapping, root cause analyses, Kaizen, Obeya, and visual management.

· You translate improvement initiatives into business cases, roadmaps, and implementation plans, and manage realization and safeguarding within the line organization.

· You connect operational teams, management, process owners, Product Owners, Change & IT, Risk, Compliance, and Commerce around shared improvement goals.

· You translate chain improvements within the SAFe governance into epics, capabilities, and features, and break through impasses to realize measurable results.

· You have a HBO+/WO (Bachelor/Master) working and thinking level.

· You have at least 8 to 10 years of relevant experience within Operational Excellence, Process Management, Business Improvement, or Consulting.

· You have demonstrable experience with end-to-end process and chain management within complex organizations.

· You are a Lean Six Sigma Green Belt with the ambition to grow, or Black Belt certified.

· You have experience with Lean, Agile, BPM, and continuous improvement.

· You have demonstrable experience with organization-wide transformations and change programs.

· You have experience with data-driven performance management and KPI development.

· You possess strong stakeholder management skills at operational, tactical, and strategic levels.

· Experience within pension, insurance, or financial services is a strong plus.

· You combine systems thinking, analytical ability, and the power to drive change with organizational sensitivity and leadership without hierarchy.

You will get approximately 900 colleagues who all believe they work at a special company. You will get the opportunity to make a significant contribution to the socially relevant theme of pensions. We ensure that your pension is well-arranged, so that you can enjoy your old age without worry.

You will get the chance to truly make a difference when it comes to sustainability, because we have been setting the tone in our business operations and our investments for years. Naturally, you will get a (flexible) workplace at our office in Amsterdam that belongs to the top 7% in the world, truly. And because you will also work from home regularly, you will receive a budget to properly equip your home workspace.

In exchange for your commitment, talent, and skills, you will receive, in addition to your salary plus a holiday allowance and a thirteenth month, 27 vacation days (based on a 36-hour contract) and a public transport card or travel expense allowance for the days you come to the office. And, not unimportantly, you will receive a good training budget so that you can continue to develop yourself. This gives you the chance to grow, within our company or beyond.

Salary per month:
Based on collective labor agreement (cao) scale 18 HAY, the range is € 7,060.37 to € 9,413.82 based on 36 hours.