Operations Manager | Hilversum and CBT

Are you a manager who maintains an overview AND stays close to people?

No two days are the same. You start the morning with a plan, but know that reality can easily look different. An employee who needs you, an unexpected situation on location, a meeting with network partners, or a strategic issue that demands attention. It is precisely that variety that gives you energy.

As Operations Manager at Jellinek, you are visibly present. You know your employees, know what is happening on the work floor, and simultaneously maintain course on results, quality, and operations. You combine people-oriented leadership with business insight and contribute daily to the care of people with complex addiction and psychiatric problems.

For our location in Hilversum AND the Centrum Bijzondere Tandheelkunde (CBT) in Amsterdam, we are looking for a manager who stands firm, makes connections, and looks beyond today.

What will you do?
Together with your dual partner, the Treatment Manager, you are integrally responsible for the Jellinek Hilversum location. You lead approximately 30 FTE and create an environment in which employees feel seen, supported, and challenged.

You are regularly found on the work floor, conduct conversations with employees, and maintain a sense of what is happening within the team. You provide trust and space where possible and are clear where necessary. In doing so, you apply the principle: soft on the person, clear on the matter.

Connecting within and outside Jellinek
You work intensively with fellow managers, board members, and practitioners within Jellinek and Arkin. Additionally, you are an important interlocutor for chain partners in the region, such as municipalities, the Salvation Army, Kwintes, and GGz Centraal.

You build bridges between organizations, further expand collaborations, and contribute to ensuring clients receive the right support. You also actively share expertise with other Arkin specialties and external partners.

An important part of your role is translating organization-wide policy into the practice of your locations. At the same time, you never lose sight of what ultimately matters: the people who work there and the clients who rely on us.

"If Máxima comes to me for tea, but a personnel issue arises at that moment, she really has to wait. The team comes first. Your agenda does not always determine what is important today. Sometimes your day runs completely differently due to a crisis. As a manager, you must be able to stand by that."

Franca, Operations Manager Jellinek Hilversum

Also responsible for the Centrum Bijzondere Tandheelkunde (CBT)
In addition to Hilversum, you hold ultimate responsibility for the Centrum Bijzondere Tandheelkunde of Jellinek in Amsterdam.

Within the CBT, specialized dentists and support staff, totaling approximately 15 FTE, offer high-quality oral care to clients who face complex dental problems as a result of their addiction.

The daily functional management lies with a Content Coordinator and an Operations Coordinator. You maintain the overview, hold ultimate responsibility for the results, and ensure that the team can function optimally.

Through your involvement, the CBT remains connected to the organization, and employees retain the space to optimally utilize their specialist expertise.

Working with us
Jellinek is the expert in the field of addiction. Jellinek was the first in addiction care to have a TOPGGz recognized department, thereby offering high-quality care. Jellinek is strong in both prevention and treatment.

Jellinek Hilversum is a beautiful location, close to the NS station and in the center. It is a young team with a warm, informal, and engaged atmosphere. They know how to find each other and care for one another.

Many people go for a walk outside during the lunch break. Colleagues check in with each other to see how things are going. And thanks to the open culture, employees easily step in to see each other and their manager.

Jellinek is one of the 11 specialties of Arkin. Together, we are the expert in the field of psychiatry and addiction care. Together, we advocate for the mental resilience of our clients.

In addition, you are responsible for:

• the daily operations of the location;
• the realization of objectives in the areas of quality, client, and employee satisfaction;
• absenteeism management and sustainable employability;
• efficient personnel deployment and correct registration;
• a safe, pleasant, and professional working environment;
• a financially healthy operation.

Your responsibilities include, among other things:

• employment and personnel issues;
• contacts with health insurers and external collaboration partners;
• rate negotiations;
• participation council issues;
• the quality and continuity of operations.

This position offers a unique combination of operational leadership, strategic responsibility, and social impact. You work in an organization that makes a difference every day for people who are often vulnerable in multiple areas of life. In addition, you are given the space to manage independently, collaborate with passionate professionals, and make an important contribution to the future of addiction care.

A position for a manager who does not lead from the sidelines, but stands in the middle of the practice.

We offer you

• Employment conditions according to the CAO GGZ, scale 65 (min. € 5294- and max € 6918,- gross based on 36 hours);
• This is a vacancy for 36 hours per week with the intention to convert this into a permanent contract upon good performance;
• An end-of-year bonus of 8.33% and 8.33% holiday allowance;
• You build up a good pension at Pensioenfonds Zorg & Welzijn.

Additionally, a number of attractive employment conditions from Arkin:

• For commuting and business travel, you receive a 2nd class mobility card, also usable for OV-fiets, or a mileage allowance;
• Discounts on insurance at Univé and Centraal Beheer;
• We offer a wide internal education and training program;
• A cafeteria plan where you can use your gross salary for extra vacation hours, bicycle purchase, and additional travel expense reimbursement;
• For your well-being, in accordance with the CAO, an annual balance budget of €1000 (pro rata employment) and an annual vitality budget of a maximum of €100,- (with a permanent employment of at least 18 hours per week) and access to the Nrgize platform to participate in activities such as bootcamp, yoga, and salsa dancing. Additionally, you receive unlimited access to the online course offerings of GoodHabitz.
• A referral bonus of €1000 when you recommend a new colleague.

What do you bring?
You are an experienced, people-oriented, and at the same time result-oriented leader. You know when to listen, when to adjust course, and when to make a decision.

You maintain an overview in a dynamic environment and can switch well between people, content, and operations. You are clear and get people on board in the direction you determine together.

In addition, you have:

• HBO+ or WO working and thinking level;
• Experience within a complex organization;
• Experience with operations, organizational development, or project-based working;
• At least 5 years of experience as a manager, preferably within healthcare.

Want to know more about this vacancy?
For more information, you can call or send a message via WhatsApp to our recruiter Thijs van Woudenberg at 06-21550646. He is ready to tell you more and answer any questions.

You can respond as long as the vacancy is online. Once we have welcomed a new colleague, the vacancy will be closed.

At Arkin, we embrace diversity and strive for an inclusive culture in which we bring out the best in each other. Read more about our vision on D&I under 'about us'.

We prefer to look for new colleagues ourselves; we find that much more personal. Therefore, recruitment agencies are not appreciated.