Concept Manager

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Are you a creative thinker with strategic insight and do you get energy from developing innovative store concepts? Do you have a sense for customer experience and do you know how to translate a strong idea to the shop floor? Does it seem interesting to you to develop concepts that bring together Retail strategy, customer experience, and innovation? Then the role of Concept Manager is truly for you!

Making feeling good and looking good accessible to everyone. That is the mission of Etos. For more than a hundred years, Etos has been your trusted drugstore during life's most personal and intimate moments. From getting yourself ready for a great party to the aftermath the next day, but also during major milestones such as your first period or the arrival of your baby. Together, we help our customers make themselves just a little bit more beautiful every day. So that everyone can be their most beautiful self. Beautiful on the inside = Beautiful on the outside.

With over 500 branches throughout the Netherlands, there is always an Etos drugstore near you. As the most beloved drugstore in the Netherlands, we are there for our customers with advice, service, and products. Every week, we help more than 1 million customers in our stores and on etos.nl.

Your new job and workplace
As Concept Manager, you are responsible for the project-based execution, realization, and development of the Etos formula and store concepts. Based on customer insights, market trends, and data, you devise new ideas for the store experience, the assortment, or services. You translate these ideas into concrete plans for, for example, store layouts, promotional activities, or omnichannel experiences.

In this, you take into account applicability and commercial business models. Everything we develop and bring to the stores must strengthen our commercial performance, deliver a personal and relevant customer experience, and ensure that customers keep coming back to us.
With a conceptual, customer- and data-driven mindset, you know how to bring new concepts and stores to commercial success in a strategic manner. With your integral way of collaborating within projects, you ensure optimal execution of our plans.

You will become part of team Format in the Commerce department. Together with seven colleagues, you work in a team consisting of three subteams: Concept, Realization, and Floorplanning. Each of you has your own field of expertise, but because projects often overlap, you work closely with the other subteams. Together with the realization managers, you work from the various Etos domains: Beauty, Baby, Personal Care, Health, and Fun & Gifting. The concepts devised from there, you will carefully implement in the stores. Examples of projects can be: the development of a new piece of furniture for our formula or devising new displays to highlight products on the shelf.

You report to the Manager Concept Development and Realization. You work 32-40 hours per week, partly from the head office in Zaandam and partly from home.

• You develop and optimize new concepts for a future-proof store with an eye for the customer.
• You help our Etos stores to develop smartly along with the formula and strategy, ensuring we are always on trend and therefore relevant to the customer.
• You translate concepts into possibilities for Etos as a whole.
• You monitor the effectiveness of new formula concepts and make proposals for improvement and adjustment where necessary.
• You work closely with construction teams, stores, and various departments at the head office such as category management, digital, and finance - and as project lead, you keep everyone connected.
• You bring structure and overview to complex concept and implementation projects: from idea to evaluation.
• You communicate clearly and predictably about progress, risks, dependencies, and required decisions.

• An inclusive environment in which you can continuously develop both personally and professionally.

Together we make room for difference
We find it important that everyone with us can be themselves and feels welcome and valued. We are open to different perspectives, experiences, and backgrounds and actively work on passionate teams in which there is room for that diversity. We believe that different perspectives help us to make better choices and achieve better results together. We look at your talents, knowledge, experience, and personality. Do you not meet all the requirements, but do recognize yourself in the position? Apply! We are open to candidates with different backgrounds and experiences and are curious about what you can and want to contribute.

This is what you bring
With about 5,400 colleagues, we help the customer to feel good, every single day. And if it's up to us, we will soon do that together with you as our new Concept Manager. As Concept Manager, you have a strategic, solution-oriented view that also knows how to bring ideas to implementation. You know the dynamics in stores and know how to translate this into a financial, commercial, but above all, customer-driven plan. You also have:

• HBO work/thinking level in combination with at least 5 years of work experience within a dynamic Retail environment.
• Affinity with stores, Retail, and commerce.
• A conceptual approach; you can convert questions into ideas.
• Strong analytical skills and a data-driven way of working where you think in business cases.
• A mindset where you signal new commercial opportunities based on customer impact.
• Strong stakeholder management skills within a corporate and operational environment.
• Experience with project management, where connecting with people and creating support for your plans comes easily to you.

Additionally, you are:

• Strong communicator; you 'sell' your ideas to internal stakeholders like the best.
• Creative and innovative
• Strategic; you think ahead and develop concepts with an eye on the future.
• Customer-oriented; you understand customer needs and know how to respond to them with a store concept.
• Connecting: you bring different disciplines, interests, and perspectives together and build trust.

Ready to make our mission come true together?

Click the button to apply. Would you rather know more first? Eline van de Meent, Manager Concept Development and Realization, will be happy to answer all your substantive questions about the position via Eline.van.de.Meent@etos.nl. For info about your application, Inge Brouwers, Talent Acquisition Partner, will be happy to help you further via Inge.Brouwers@ah.nl.

This vacancy will close once a sufficient number of suitable applications have been received.

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