Warranty, Claims & Facturatie Specialist

You are THE specialist behind the correct handling of warranty claims, maintenance contracts, and workshop invoicing for 11 Volvo and Renault Trucks locations.

Are you accurate, analytical, and do you have an affinity for the automotive industry? Do you enjoy improving processes, making connections, and ensuring that everything is administratively and financially correct? Then we are looking for you!

As a Warranty, Claims & Facturatie Specialist, you will support workshop invoicing and claim handling for our locations from our Service Center. You ensure that warranty claims, maintenance contracts, and workshop invoices are processed correctly, completely, and in a timely manner.

You are an important link between the workshops, Service Managers, Service Coordinators, and the importer. Thanks to your eye for detail and process insight, you contribute to an optimal quality of our workshop administration and invoicing.

• Processing and following up on warranty claims, contract claims, and goodwill requests.
• Assessing and handling workshop invoices and external invoices.
• Translating repair reports into correct and high-quality invoices.
• Checking performed work and associated invoicing.
• Preparing and processing credit notes.
• Identifying potential warranty and goodwill trajectories.
• Supporting locations with questions regarding claims and invoicing.
• Monitoring the quality and accuracy of administrative processes.
• Identifying opportunities for improvement and contributing to process and quality improvements.
• Providing feedback on the progress of invoicing and claim handling.

You enjoy working in a structured manner, are administratively strong, and like to understand processes. You can work independently, quickly see connections, and communicate easily with various colleagues and locations.

• MBO+ or HBO level of working and thinking.
• Affinity with the automotive, truck, or transport sector.
• Experience with invoicing, claims, administration, or aftersales.
• Good digital skills and interest in various systems.
• An accurate and quality-oriented way of working.
• Strong communication skills.
• A proactive attitude and an improvement-oriented mindset.

> Do you doubt whether you meet all the requirements? Please apply anyway. Research shows that talent cannot always be captured in checkboxes. We would love to look at your potential.

• A varied and specialist role within a leading organization in the truck industry.
• A lot of independence and responsibility.
• The opportunity to actively contribute to process improvements.
• Collaboration with colleagues from different locations.
• Plenty of opportunities to further develop yourself.
• A pleasant and professional working environment where quality, collaboration, and customer satisfaction are central.

You will start with a one-year contract, with a view to permanent employment. We look explicitly at your development and the possibilities within our organization.

In addition, you will receive:

• An attractive employment benefits package including, among others, a bonus scheme, pension via PMT, and disability insurance.
• Attention to work-life balance: 24 vacation days, 6.5 ADV days, and the possibility to purchase extra days.
• Laptop and phone
• Focus on vitality and well-being with a vitality budget, fruit at work, and ergonomic workstations.

The Volvo Group works worldwide on innovative and sustainable transport solutions with the aim of passing on a better society to future generations. Working at the Volvo Group means contributing to solutions that truly matter. Connection, collaboration, and a safe, inclusive working environment are central, with room for everyone's development. The culture is open, respectful, and transparent. With nearly 100,000 colleagues worldwide, we work daily with pride and commitment to the success of our customers.

Volvo Group Truck Center (VGTC) is a 100% subsidiary of Volvo Trucks and is fully part of the Volvo Group. As the service partner for Volvo Trucks and Renault Trucks, we support customers with the sale, maintenance, and service of commercial vehicles. With 12 locations in the Randstad, strong technical expertise, and a clear ambition towards 2030, we build reliable mobility every day - safe, sustainable, and customer-oriented.

For us, it is not just about technology, but above all about people. No suit, but passion. Open, collegial, and no-nonsense.

Want to know more? Visit www.volvogrouptruckcenter.nl

Are you someone who likes to be in the middle of the organization and actually realizes operational efficiency and customer satisfaction? Then we would like to meet you.

Do you have questions about the position or about Volvo Group Truck Center?

Contact Manon van Weelden, People & Culture Partner

Call / WhatsApp +31 6 19281770 or email to humanresources@volvo.com

Ready for the next step? Apply now!

Recruitment agencies are not appreciated in response to this vacancy.