Front Office Internship in the Netherlands

• An educational and varied internship;

• Guidance from our experienced supervisors and colleagues;

• The opportunity to gain professional practical experience;

• A pleasant and collegial working atmosphere;

• An internship allowance of €600,- based on 5 days a week;

• One vacation day per month if you do your internship with us at least 4 days per week;

• A discount on an overnight stay at all Van der Valk Verrast Hotels, where you can stay for €75.00 including breakfast for two people.

• A discount on fashion, electronics, day trips, and much more (brands) via Benefits at Work and Alleo.

• A vitality plan with various activities and actions. There is also a staff party once a year!

• The possibility to come and work with us after your internship!

Are you looking for a fun internship position within the Front Office starting from February 2027? Then this internship is for you!

What will you be doing?
As a Front Office intern, you are an important part of our hotel. From welcoming and checking in our guests to answering all kinds of diverse questions. In short, you are the point of contact for our guests and ensure they feel welcome in our hotel!

Van der Valk Hotel Den Haag - Wassenaar is a recognized training company, and within the internship, these will be your primary activities:

At the end of your internship, you will have laid a solid foundation for your further career within the hotel industry!

What does your internship with us look like?
At the beginning of your internship, you will get to know our hotel and our systems. You will shadow our experienced colleagues and learn how we assist our guests in a professional and hospitable manner. Additionally, you will learn to check guests in and out and independently answer guest questions. You will also learn everything about our facilities and the surroundings, so that you can advise our guests as best as possible.

Ready for the next step? Then you will get the opportunity to perform increasingly more tasks independently. You are the point of contact for our guests at the Front Office and help them with questions, requests, and any complaints/requests.

No two questions are the same, and that is exactly what makes working at our Front Office so varied and fun!

• You welcome our guests and ensure a warm and hospitable reception;

• You handle the check-in and check-out of our guests;

• You inform our guests about the hotel, the facilities, and the surroundings;

• You answer questions from guests and assist them with any requests or wishes;

• You learn to work with our reservation system and process reservations;

• You answer the telephone and speak to guests in a friendly manner both over the phone and in person;

• You work closely with colleagues from other departments, such as Housekeeping and F&B, to ensure that everything regarding our guests' stay is well arranged.

Do you fit into our Toekan family?
You are enthusiastic and hospitable. You get energy from contact with guests and find it important that they feel welcome in our hotel. You are a strong communicator, representational, and like to think in solutions. Additionally, you show initiative and want to keep learning. You are flexible, stress-resistant, and know how to maintain an overview even during busy moments.

• Experience within the Front Office or hotel industry is a plus, but it is not a requirement;