Jobs in the Netherlands, in English.

Front Office Staff (FT/PT)

On-site in Veenendaal·Full-time·Added 10 months ago (last checked 9 Nov)

Van der Valk

440 open roles

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Our summary

Work mode: On-site, Veenendaal
Contract: Full-time
Languages: Dutch

Skills

This job advert was originally written in Dutch.

Requirements

What we're looking for

We are looking for someone who is service-oriented with a proactive and flexible attitude. As the face of the hotel, you naturally have a representative and enthusiastic appearance. At the Front Office, no two days are the same and it is generally always busy. Because of this, stress resistance is one of your strong qualities for this challenging position. Naturally, we will guide you so that you know all the ins and outs of our hotel, but we are looking for someone who already has some work experience in a similar position, preferably within the hotel industry.

Nice to have

Welkom, Bienvenue, Wilkommen, Bienvenidos and Welcome! You speak the language of our guests, in Dutch and in English, but in addition, any foreign language is an absolute plus. Do you have experience with reservation systems, preferably with the PMS system Shiji? Then you have an advantage.

Pay & benefits

What you'll get

For every action, there is a reward, of course! When you come to work with us, you will receive a competitive salary, a whole lot of friendly colleagues (who love to have a drink after a hard evening's work), discounts on overnight stays within the Van der Valk group, and you will receive benefits at many well-known (web)shops, brands, and activities. Additionally, for a minimal fee, something delicious is cooked for you every working day by our chefs. Who wouldn't want that?! You can park at our location for free and Veenendaal-De Klomp train station is a 7-minute walk from us.

The role

What you'll do

As Front Office Staff, you act as the calling card for the 152 rooms and suites of Hotel Veenendaal and as the first point of contact for both guests, suppliers, and colleagues. You are responsible for the overall progress of your own shift.

During your work, you ensure that all guests are helped pleasantly and efficiently. Should someone unexpectedly be less than happy, you are the one who takes immediate action and ensures a smile is conjured back onto their face.

The main tasks are processing reservations, checking guests in and out, and providing service during their stay. Additionally, we focus on upselling at the desk and performing light administrative tasks.

Job Description

Have you completely found your niche at the Front Office, do you effortlessly conjure a smile on the faces of guests and colleagues alike, and do you know how to exceed expectations time and time again? Then we want you in our team!

You will join an enthusiastic team consisting of a Front Office Manager, the Front Office Shiftleaders, Front Office staff, and an intern. The position is for a maximum of 139.5 hours per 4 weeks (4 to 5 days per week), but part-time is certainly negotiable. You will work varying shifts between 07:00 and 23:00, including holidays and weekends.

Ready to give our guests a warm welcome? Let us hear from you!