Experienced Front Office Staff (4/5 days p.wk)

As a Front Office staff member, your smile and hospitality are the hotel's first calling card!
Will you help our guest ratings reach our goal of an extra 0.2, a 9!

As a Front Office staff member, your smile and hospitality are the hotel's first calling card!
Are you enthusiastic, energetic, motivated, and do you have experience as a Front Office staff member in the hotel industry?
Will you help our guest ratings reach our goal of an extra 0.2, a 9!
Then we certainly have a suitable vacancy for you!

• As a Front Office Staff member, you are the first point of contact and the calling card of our hotel. You ensure that every guest feels welcome and enjoys an optimal experience;

• You make both business and private hotel reservations and ensure correct and accurate administrative processing;

• Together with your colleagues, you are prepared for all occurring situations, from the most pleasant moments to busy and stressful situations;

• You support guests with questions and complaints and know how to handle these in a service-oriented and solution-oriented manner;

• Hotel reservations are processed in Shiji PMS; you will quickly master this system;

• Thanks to your extensive knowledge of the hotel and the surroundings, you are the go-to information source for our guests.

Functie-eisen

• You have experience in the front office of a hotel; this is a hard requirement!

• You are always the calling card of the hotel; representative and working with a smile;

• You are full of energy, you have a positive vibe, and you are naturally hospitable, social, and friendly;

• You have at least an MBO work and thinking level and preferably a relevant completed study;

• Dutch and English speaking is a must, ein bisschen Deutsch ist ein Plus!

• A dynamic workplace in a new hotel from the most prominent hotel chain in the Netherlands;

• A brand new hotel where your passion for hospitality is central;

• An energetic team that stands for quality;

• A pleasant salary per 4 weeks, aligned with your experience;

• 25 Vacation days per year with full-time employment;

• 8% Holiday allowance which is paid out annually just before the summer holidays start!

• Work hard - play hard!

• Fun staff parties and outings. We are already busy with the preparations...

• A delicious staff meal daily, freshly prepared by your fellow chefs;

• Advantageous overnight stays at many Van der Valk hotels;

• Enjoy a 10% staff discount in our restaurant;

• As a colleague, you may make free use of our fitness room;

• Discounts on fashion, electronics, day trips, and more via Benefits at Work.

Do you have Front Office experience and are you a bit adventurous?
Then apply now on this page or via www.werkenbijhoteldelft.nl!

(Applicants without relevant Front Office experience will unfortunately not be selected for this position)

Feel free to contact our HR Manager via: (click on the apply button) or via 015-8200600.