Field Service Engineer - End user computing

• Proven experience (3+ years) in a Field Service Engineer, Deskside Support, or similar hands-on IT support role.
• Strong knowledge of end-user device hardware, operating systems (Windows), and common enterprise applications (Microsoft Office 365, Adobe Creative Cloud).
• Experience with device configuration including BIOS settings, OS deployment, application layering, VPN, and encryption tools.
• Familiarity with ITIL-based service management processes and experience working with ticketing systems.
• Excellent communication and customer-facing skills, with the ability to support both technical and non-technical end users.

• Experience supporting AV/VC environments, including video conferencing suites, telepresence systems, and meeting room technology.
• Knowledge of network troubleshooting and compute infrastructure support in collaboration with vendor teams.
• Experience supporting VIP end users or providing white-glove service.
• Familiarity with asset management and device decommissioning processes.
• ITIL Foundation certification or equivalent.

As a Field Service Engineer, you will make an impact by delivering hands-on technical support and ensuring seamless IT operations across client locations throughout the Netherlands. You will be a valued member of our IT Infrastructure & Field Services team, working collaboratively with the Service Desk, third-party vendors, and client support organizations to keep end-user environments running at their best.

• Perform onsite hands-on troubleshooting and resolution of hardware and software incidents, including user devices, operating systems, peripherals, and network connectivity issues.
• Execute Moves, Adds, Changes & Disposals (MACDs), hardware installations, server/storage reboots, power cycles, and post-deployment validation of service functionality.
• Provide deskside support for end users, including device provisioning, driver issues, hardware fault diagnosis, OS support, and software troubleshooting (e.g., Microsoft Office, Adobe Creative Cloud).
• Support audio-visual and video conferencing environments, including endpoints, meeting room panels, telepresence systems, and live events.
• Coordinate with third-party vendors and client support organizations, acting as an onsite escort where required, and managing AV equipment installation projects.
• Configure BIOS, hardware settings, OS settings, system drivers, core applications, encryption, VPN, and access management software in accordance with client policies.
• Implement and deploy end-user device software patches and hardware upgrades in alignment with client corporate compliance policies.
• Decommission end-user equipment from client asset systems and restore work areas to pre-repair condition upon completion of all support activities.
• Support new employee onboarding, provide hot-swap replacement devices, assist with data backups/restores, and obtain end-user sign-off on completed service requests.
• Ensure tickets contain sufficient detail; escalate to team leader or manager when guidance is needed and obtain approval before attending shoulder-tapped tickets.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring presence at a client or Cognizant office in the Netherlands.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured - we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.