Outpatient Clinic Assistant / Administrative Assistant Outpatient Clinic Neurology/Neurosurgery and Psychiatry/Medical Psychology, Memory

As an outpatient clinic employee within the Brain and Nerve Center, you are a valuable link in the care process and play a crucial role in the efficient and careful planning of the treatment trajectory for our patients within the disciplines of Neurology, Neurosurgery, Psychiatry, Medical Psychology, and Memory. In this dynamic and varied role, you work closely with your colleagues to ensure that the various administrative processes in an outpatient setting run smoothly and that care is provided in the right place at the right time. You are responsible for organizing outpatient visits, answering telephone inquiries, and handling administrative tasks, with a focus on planning and medical issues. Additionally, you ensure the processing of incoming messages and treatment orders from doctors and nurse practitioners and respond adequately to urgent requests. You organize your own work and carry out your activities carefully within fixed frameworks, are open to collaboration, and can set priorities and switch gears quickly.

What truly distinguishes this position is that you have a shared responsibility in optimizing processes. You actively think along about possible improvements, take initiative where necessary, and always maintain an overview, even when pressure increases. You are able to engage in conversation with practitioners when data is not provided in accordance with agreements. You can set priorities well to switch gears quickly and effectively. Stress resistance, communication skills, and flexibility are essential to creating a reliable and pleasant working environment for both patients and colleagues. Your positive and proactive attitude ensures that you not only optimize patient care but also contribute to a pleasant working atmosphere.

Every outpatient clinic has a dynamic working environment, where an essential contribution is made to the health and well-being of our patients. The outpatient clinics are the calling card of the hospital and offer an environment in which teamwork and professionalism are central.

The Brain and Nerve Center of Maastricht UMC+ offers possible care for patients with complex conditions of the brain and/or the nervous system. We stand for the best care from hospital to home. Now and in the future. Within our center, we recognize all kinds of conditions, treatments, and possess our expertise. Every condition has its own approach and possibilities. In any case, we always look together with a broad team of various experts at the situation, diagnosis, and treatment. Together with the patient, a choice is made that fits best and ensures as much quality of life as possible, despite any pain, limitations, or complaints. With us, the patient is central and we offer care that is not only medical, but also person-centered.

• At least MBO+ working and thinking level;

• Experience in administrative roles, preferably within a medical organization;

• Proactive working attitude and the ability to work independently in a dynamic environment, where you can maintain calm and an overview;

• Excellent command of the Dutch language, both spoken and written;

• Strong communication skills, collegiality, accuracy, stress resistance, and organizational competence;

• Customer-oriented, responsible, and proactive attitude, with the ability to set priorities effectively.

Are you a versatile, solution-oriented team player who enjoys working in a dynamic environment and taking responsibility? Then you might just be the outpatient clinic employee we are looking for!

To start successfully in this role, it is important that you have a good command of the Dutch language (minimum B2 level) due to contact with, among others, patients and colleagues. Additionally, it is a requirement that you are permitted to work in the Netherlands (EU/EEA nationality or a valid work permit).

Do you meet these job requirements? Then we will go for you!

​Depending on education and experience, the salary is at least € 2,744.- and at most € 3,636.- gross per month for a full-time appointment. This salary is exclusive of holiday allowance and an end-of-year bonus of 8.3% of your gross annual salary. 

This concerns an employment contract of 1 year for an average of 32 hours per week in accordance with article 2.4.2 Cao umc, being a temporary contract preceding an employment contract for an indefinite period as referred to in paragraph 3 of article 2.3 Cao umc.

In a full-time appointment, you work 36 hours per week.
We work from Monday to Friday between 08:00 and 17:00. In doing so, we strive for the possibility of a work-from-home day, while taking into account the correct staffing within the outpatient clinics. Fixed working days are, in principle, Wednesday and Friday.

At Maastricht UMC+, we ensure that you have everything to make your contribution to ultimate care. The right employment conditions belong with that. Read here what we offer you.

For more information about the position or the training and career advancement opportunities, please contact Samantha Schoenmakers, outpatient clinic manager, reachable at tel. 06-29633799 or via e-mail s.schumans@mumc.nl. Shadowing for a day? That is also a possibility, after the first interview.

For information about the application procedure, follow this link. General information about employment conditions and working at Maastricht UMC+ can be found here. Unable to find the answer to your question? Then contact the Recruitment team.

Interviews will be held in week 51.
Applications for this vacancy can be submitted up to and including November 25.

We recruit our candidates ourselves and do not work with external agencies for this vacancy.