Improvement & Data Scientist Field Service Management

• A gross monthly salary between € 5,216 and  € 7,843, depending on your work experience, based on a 40-hour work week. With good performance, progression to a higher salary scale is possible.
• An attractive sales plan with a bonus scheme. When you fully achieve your goals (100%), you will receive an additional bonus of 32.5% on top of your salary.
• An annual training budget of € 1,500, which you can also use for the payment of tuition fees.
• 13th month, part of it is paid out monthly and part in January of the following year. Or you can put it towards a FLEX & BOOST goal of your choice! Click here to read more about it
• An annual individual and collective increase in accordance with our CAO
• € 1500 per year in availability budget that you may use at your own discretion for, for example, training, coaching, and courses
• 50% discount on our products and services, so you can browse the internet, call, and stream affordably
• Good travel expense reimbursement: you receive full reimbursement for your public transport costs or € 0.23 per kilometer if you travel by car. Prefer to come by bike? Then you can claim our bicycle allowance of € 0.40 per kilometer
• Possibility to purchase a lease bike that KPN contributes to monthly (with an indefinite contract): from city bikes to e-bikes and from racing bikes to speed-pedelecs; you choose what you ride
• Excellent pension conditions: a total contribution of 25% of your pensionable salary, of which KPN contributes 17.5% and you 7.5%

You will be working within the Customer Delivery segment, in the Planning Improvement department. Together with seven colleagues, you will form the digital improvement engine behind the technician organization, with a specific focus on Field Service Management. Thanks to the short lines of communication within the team, you will directly see the results of your improvements in practice. You will work on smart solutions that increase efficiency, such as shortening travel times, reducing manual tasks in the dispatch room, and increasing the chance that customers are helped correctly the first time.

As an Improvement Analyst Field Service Management, you will work on improvements that are directly noticeable to both technicians and customers. The unique combination of data, IT, planning, and operations makes this role versatile and impactful. You will be given plenty of space and responsibility to take on improvement initiatives independently, work together with various disciplines, and make a concrete contribution to smarter, more efficient, and more customer-oriented processes within Customer Delivery.

The position combines process improvement with data analysis, with an emphasis on optimizing work processes and the configuration of the planning system. Using data, you will substantiate improvement opportunities and measure results. In doing so, you will work with tools such as SQL, Power BI, and various database environments. In collaboration with IT teams, English is regularly the working language.

• You will initiate and manage improvement trajectories and determine the key priorities for the short and medium term together with the team.
• You will translate data analyses and operational insights into concrete improvements in processes and tooling.
• You will work closely with colleagues in operations to identify and exploit improvement potential.
• As part of a BizDevOps team, you will work directly with IT developers on improvements, including via Jira stories and User Acceptance Tests.
• You will help further automate work processes and ensure that field service management systems align better with practice.
• You will coordinate with management, directors, and chain partners to translate policy and goals into actionable improvement initiatives.

We will only consider candidates already residing in the Netherlands with a B1 level of Dutch.

• Flexible days off: our colleagues may decide for themselves (in consultation with the manager) how they manage their leave