Functional Administrator Document Management & ITSM (Dutch speaking)

Are you ready to take the next step in your career and do you want to contribute to the digital security of the Netherlands? With us, you connect not only people, but also systems, processes, and data. As a System Integrator, we ensure that all technological components work together seamlessly. This is how we help organizations stay one step ahead in a world that is digitizing at lightning speed.

As a Functional Administrator Document Management & ITSM, you will ensure the daily functional support and continuity of the Document Management System and the ITSM platform. You are the operational link between users, the management organization, and suppliers. You ensure that disruptions, service requests, and changes are handled correctly and that users can rely on a stable and well-functioning service.

As a Functional Administrator, you are responsible for the daily functional management of both systems. You maintain oversight of incidents, changes, and outstanding actions and ensure that these reach the correct parties and are followed up on. You understand what users need, translate this into concrete functional changes, and coordinate their execution with technical management and suppliers. In doing so, you look beyond solving today's incident: you identify recurring problems and opportunities to structurally improve service delivery.

1. Functional management and support: You are the operational point of contact for users and support them with questions and disruptions regarding the Document Management System and the ITSM platform.

2. Incidents and service requests: You coordinate and monitor incidents and service requests, ensuring they are assigned to the correct management party or supplier, and you actively follow them up until an appropriate solution has been realized.

3. Change management: You coordinate functional changes and align these with users, technical management teams, and suppliers. You monitor progress and ensure a controlled implementation.

4. Functional operation and continuity: You monitor the functional operation and availability of the systems. You identify disruptions and deviations, analyze the functional cause, and ensure that the correct parties are involved in the solution.

5. User needs: You gather needs and bottlenecks from users and translate these into clear functional requirements and change requests.

6. Operational control: You participate in management and service meetings, monitor outstanding actions, and ensure that agreements are demonstrably followed up on. Where necessary, you support incident and escalation processes.

7. Continuous improvement: You analyze recurring incidents, user queries, and bottlenecks and, together with users, the management organization, and suppliers, translate these into concrete improvements of systems, processes, and service delivery.

You are a practical-minded functional administrator who maintains oversight and takes responsibility for the daily operation of the service. You switch easily between end users, technical management teams, and suppliers and know how to translate user questions into concrete actions and functional solutions. You work in a structured manner, actively follow up on actions, and communicate clearly about progress, disruptions, and dependencies.

Of course, as an employer, we also have a lot to offer you. This is what you get from us:

• A gross monthly salary of at least €4,658 and a maximum of €6,814 depending on your work experience, based on 40 hours

• Fixed 13th month, part of which you receive monthly and part in January of the following year. Or you can put it towards a FLEX & BOOST goal of your choice! Click here to read more about it

• An annual individual and collective increase in accordance with our CAO

• € 1500 per year in availability budget that you may use at your own discretion for, for example, training, coaching, and courses

• Flexible days off: our colleagues may decide for themselves (in consultation with the manager) how they manage their leave

• A good work-life balance (such as 2 days in the office, 3 days at home, transition leave, swapping a public holiday for a holiday of your religious or cultural preference)

• Home office workshop to optimally set up your workspace at home, naturally including a mobile phone & laptop

• 50% discount on our products and services, so you can browse the internet, call, and stream affordably

• Good travel allowance: you receive full reimbursement for your public transport costs or € 0.23 per kilometer if you travel by car. Prefer to come by bike? Then you can claim our bicycle allowance of € 0.40 per kilometer

• Possibility to purchase a lease bike which KPN contributes to monthly (with an indefinite contract): From city bike to e-bike and from racing bike to speed-pedelec; you choose what you ride

• Excellent pension conditions: a total contribution of 25% of your pensionable salary, of which KPN contributes 17.5% and you 7.5%

Our belief in technology is great. This becomes even more powerful together with human contact, which is why we would love to meet you!

Want to know more? Contact our recruiter Szilvia Haraszti via szilvia.haraszti@kpn.com. Applications sent by email cannot be processed. Please indicate your interest via the application button.

At KPN, we have recruitment talent that works together smartly and thus wins. Therefore, acquisition in response to this vacancy is not appreciated.