Jobs in the Netherlands, in English.

ITSM Platform Administrator

On-site in Rotterdam·Full-time·Added 2 days ago (last checked 11 Nov)

Refresco

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Our summary

Work mode: On-site, Rotterdam
Contract: Full-time
Experience: 4+ years

Skills

Nice to have

JSON

Requirements

What we're looking for

We are looking for an enthusiastic and pragmatic professional who enjoys working with people and processes. Ideally, you bring:

You have an educational background in IT, business analysis, or a related field
At least 4+ years of administering experience of an enterprise ITSM platform:ServiceNow or TopDesk or Xurrent
Understanding of ITIL concepts (Incident, Change, Problem, Request)
Practical experience configuring an ITSM platform, such as workflows, forms, approval steps or notifications, and a structured approach to testing and troubleshooting. Familiarity with REST APIs, JSON, scripting and data imports.
Strong ownership by going an extra-mile in understanding underlying issue and exploring all possible solutions, before escalating to solution vendor.Strong communication and facilitation skills - you enjoy working with colleagues and building understanding across teams
Interest in data, reporting, and process improvement
You are based in The Netherlands
A proactive attitude, willingness to learn, and a positive personality - you like contributing to a supportive team spirit.

Behind every drink is a team that makes it happen. Join ours.

The role

We are looking for our new ITSM Platform Administrator to join our Infrastructure and Networking team. You will support colleagues across Europe in configuring IT Service Management (ITSM) application. You will act as the link between business needs and technical solutions, ensuring our IT processes run smoothly and continue to improve. This position offers you the opportunity to deepen your knowledge of IT service management while contributing to meaningful process improvements that support the entire organization.

What you'll do

Configure and maintain ITSM workflows, request forms, approval steps, routing rules and notifications, translating agreed process requirements into working platform configurations.
Support colleagues with delivering workflows, reporting,and process improvements.
Translate business requirements into comprehensive technical specifications and to perform configuration independently or to engage Xurrent vendor, where appropriate.
Facilitate workshops and meetings to align business needs with IT capabilities
Document processes, guides, and FAQs to improve user adoption and self-service
Contribute to ITSM-related projects, upgrades, and continuous service improvements