IT Support Engineer

• Self-starter, problem-solving, communication skills, hands-on;
• MBO education;
• 5+ years of experience as an IT Support Engineer in an industrial environment;
• Willingness to work on-call shifts;
• Good Dutch and English language proficiency;
• Experience with laboratory processes and/or agile development is a plus.

• A market-conform salary based on experience
• Good secondary conditions such as an attractive pension scheme, 26 vacation days (also the possibility to purchase extra), 8% holiday allowance, and other benefits
• A challenging work environment within an ambitious, international, and strongly growing organization
• The opportunity to further develop within the organization
• A team with enthusiastic and driven colleagues
• Flexible working options: hybrid working for a good work-life balance

Eurofins Scientific is a world-leading life sciences company that supports organizations with high-quality laboratory analyses and expert advice. With innovative technologies and profound expertise in, among others, food, environment, and pharmaceuticals, Eurofins plays a key role in improving safety, health, and quality worldwide.

In recent years, Eurofins has built a new LIMS (Laboratory Information Management System) for the Food and Environment business lines. Analytico BeNeLux has been selected as one of the five pilot labs in this ambitious program. The final developments are now taking place and the new LIMS (eLIMS-NG) is currently being rolled out in Barneveld and Nazareth. After the go-live, Amsterdam and the smaller satellite locations will quickly follow. In addition to the LIMS, a new customer portal is also being rolled out that integrates seamlessly with eLIMS-NG.

As an IT Support Engineer, you are the first point of contact for end users for both questions, disruptions, or explanations regarding this new LIMS system and the related software. Through your knowledge and available documentation, you know how to resolve much yourself; where this is not the case, you dive into it yourself or ask the 2nd and 3rd line experts for help to find a solution together.

You are curious and enjoy searching for answers, you like to know how the daily operation runs, and you do not hesitate to go into the lab to seek out and speak with your end users. This allows you to learn how the end user uses the system so that you can personally make priority assessments regarding issues, whom to approach, where an issue might lie, etc.

You also document solutions so that your knowledge is recorded. You also provide useful input for the development team to discuss where things in the software can be improved, as you have the best view of how the operation actually runs.

In addition to supporting the company-specific software, you also do not mind lending a hand occasionally for infra or workplace management (e.g., hardware issues/replacement, Microsoft Office questions) if the situation arises.

You are part of an enthusiastic and dynamic team; you also work together with the corporate teams that develop and support eLIMS-NG. Communication in both Dutch and English should therefore not be a problem for you.

• Independently handling first and second-line IT issues;
• Prioritizing and arbitrating incoming questions, resolving where possible, and escalating to the correct 2nd and 3rd line where necessary;
• Mastering our (specific) business software and business processes;
• Handling infra/workplace management issues in exceptional cases;
• Communicating with a friendly attitude, but also daring to speak up when necessary;
• Communicating pleasantly, but also professionally, both verbally and in writing;
• Being able to be flexible and able to improvise in a timely manner so that the customer is 'really' helped;

If you meet the profile above and are interested in an informal, involved, and pleasant working atmosphere, we look forward to receiving your CV and motivation. For more questions, you can contact Calvin Pohlman - Corporate Recruiter - calvin.pohlman@sc.eurofinseu.com

An assessment may form part of the selection procedure.

Eurofins Scientific is an international listed life sciences company that provides its customers with high-quality laboratory research and advice. Eurofins is a global market leader in the field of bio-analytical testing for food, water, environment, cosmetics, pharmaceutical products, and contract research for agro science. In addition, Eurofins is one of the largest providers in the world in testing and laboratory services in genomics, forensics, CDMO, advanced material sciences, drug development, and clinical studies. Eurofins utilizes a unique amount of analytical methods and an unprecedentedly high level of knowledge and expertise.

Eurofins consists of more than 61,000 employees worldwide, spread across 940 hyper-modern laboratories, and is active in 59 countries with a pro-forma turnover of 6.7€ in 2021. In addition to very strong autonomous growth with many own start-ups, Eurofins completed a total of more than 25 acquisitions in various countries in 2021.

The accredited laboratories of Eurofins Environment offer an extensive package of chemical, physical, and biological analyses in all environmental matrices in the Netherlands. Through years of experience, it has extensive knowledge in the field of both routine analyses and non-standard analyses, including analyses of special compounds and micropollutants. Eurofins is a market leader in the field of specialist research; clients include water quality managers, Rijkswaterstaat, provincial and municipal governments, environmental consultancy firms, industry, and contractors. Approximately 700 motivated experts manage the process from sampling to the digital reporting of the analytical results. Analyses primarily take place in the large laboratories in Amsterdam (Eurofins Omegam) and Amersfoort (Eurofins Analytico).